Effectively contribute to the Customer Service and Field Service Teams to achieve Customer Service Excellence.
Assist Midac
Australia in maximising its return on investment to its full potential through the Motive Power, sales and service divisions. Maximise internal/external customer satisfaction in line with expectations together with Midac Australia's high standards and requirements.
Key responsibilities
- Respond to customer enquiries by phone, fax and email in a timely, efficient manner
- Process all customer orders, invoices, credit notes, in line with customer requirements including quoting and costing service jobs
- Ensure all paperwork is processed in a timely manner
- Ensure any customer disputes are resolved in a timely manner taking initiative to escalate any issues that may need to be dealt with at a higher level
- Generate appropriate packing slip/invoice as per customer requirements to accompany goods for dispatch
- Coordinate the work load across the service technicians and service partners to ensure maximum customer service in line with realistic cost effective expectations
- Schedule labour for preventative maintenance and installations
- Generate daily,
weekly and monthly reports on order and delivery status, back orders and service
- Work cross functionally with other departments to ensure costs, eg freight are kept to a minimum whilst maintaining superior customer service
- Maintain service register with incoming calls, update relevant data base or battery system audit forms
About you
- A genuine desire to provide customer service excellence
- Excellent communication skills both written and verbal in an effort to enhance internal/external customer relationships
- Process and detail oriented
- Advanced people skills, listening, flexibility and patience
- The ability to work well within a team workplace, whilst maintaining the initiative to work autonomously when required
- Excellent time management skills with the ability to prioritise effectively
- Computer Skills Training, Windows, Microsoft Office (Word, Excel, Outlook)
- Customer Service / Business Administration Qualification
- Flexibility to rotate position from sales to service as required
- Ability to travel interstate when required with a view to build customer relationships
📌 Customer Service / Field Service Co-ordinator (Smeaton Grange)
🏢 Midac Australia
📍 Smeaton Grange
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