Division/Section: Planning, Environment & Lifestyle / Community Lifestyle

Position Type: Permanent Part time (33hrs per week, including a regular weekend roster)

Salary Range: LGO3 ($41.59 - $ 44.91 per hour per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Wednesday 30 September 2026.

About The Role

Are you passionate about delivering exceptional customer experiences and engaging with the arts community?

As Gallery Services

Officer, you'll be the welcoming face of Townsville's galleries, providing outstanding front-of-house customer service while supporting the delivery of exhibitions, programs and events across both Perc Tucker Regional Gallery and Pinnacles Gallery.

Working closely with the Galleries team, you'll play a hands-on role in daily gallery operations, including visitor services, retail and ticketing, public programs, stakeholder engagement and volunteer support. This role is ideal for someone with strong customer service experience, excellent communication skills and a genuine enthusiasm for creating memorable experiences for visitors, artists and the broader community.

About You

You will bring

- Experience delivering exceptional customer service and engaging with diverse audiences.
- A genuine interest in the visual arts, galleries and the local creative community.
- The ability to work both independently and collaboratively within a team environment.
- Proficiency in Microsoft Office applications and confidence using digital systems.
- An understanding of gallery operations, professional standards and artwork security practices.




- A commitment to workplace health and safety and creating a positive visitor experience.
- A Queensland Working with Children Check
- Flexibility to work across both gallery locations.

For Further Information Review The Position Description. Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a solid focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community. We have a range of benefits that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Uniforms provided
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program




- The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Jonathan Contact Email: [email protected]

(for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

- Customer Service Officer - PD.pdf

📌 Customer Service Officer - Galleries (Townsville)
🏢 Townsville City Council
📍 Townsville