Customer Service Representative

Noisette Bakery | Dandenong South, Melbourne VIC

Full-Time | Monday – Sunday availability required | Rotating weekend shifts (8am–12pm)

Help us take our customer experience to the next level.

Noisette Bakery are looking for an experienced Customer Service professional who understands that great customer service is about more than answering calls and processing orders.

This is an opportunity for someone who brings solid internal customer service experience, confidence managing escalations, excellent communication skills and a genuine passion for creating a better customer experience.

You'll play an important role in ensuring our customers receive a seamless, responsive and professional experience, from the moment an order is placed through to delivery.

We are looking for someone who can take ownership, identify issues before they become problems and work collaboratively across the business to find solutions.

About us

Noisette Bakery and Brasserie Bread are leading suppliers of fresh baked artisanal bread and pastries to cafés, restaurants and catering groups across Australia.

We are now part of George Weston Foods, one of Australia's and New Zealand's leading food manufacturers, bringing together the strength of a national organisation with the heart of a craft-focused bakery business.

With a team of almost 700 people across Melbourne, Sydney and Brisbane, our bakeries operate 24/7 to deliver some of Australia's favourite breads, pastries, croissants, brioche and sourdough products.

About the role

This is a hands-on customer service role with a strong focus on customer experience, problem solving and relationship management.

You will

- Manage inbound customer enquiries across phone, email and online channels
- Build strong relationships with our customers and become a trusted point of contact
- Manage and resolve customer complaints and escalations professionally and effectively
- Take ownership of customer issues from initial enquiry through to resolution




- Work closely with Production, Logistics, Sales and other internal teams to resolve issues and deliver the best possible outcome
- Process orders, invoices and payments accurately
- Identify recurring customer issues and opportunities to improve processes
- Help improve the overall customer service experience and contribute ideas for continuous improvement
- Ensure customers receive timely, accurate and proactive communication
- Manage competing priorities in a fast-paced, 24/7 operational environment
- Support the wider Customer Service team and contribute to a positive, high-performing team culture

About you We're looking for someone who has proven experience in a customer service environment, ideally within a busy internal customer service, order management, FMCG, manufacturing, food or similar operational environment.

You will ideally bring

- 3+ years' customer service experience, preferably in a more senior or complex customer service position
- Demonstrated experience managing customer escalations and complaints
- Strong internal customer service experience and the ability to work effectively across multiple departments
- Excellent verbal and written communication skills
- Confidence dealing with challenging conversations and finding practical solutions
- Strong attention to detail and accuracy when processing orders and information
- Excellent organisation and time management skills
- The ability to remain calm and professional under pressure
- A proactive approach to identifying and resolving issues
- Strong systems and computer skills
- A genuine customer-first mindset




- The confidence to challenge processes and suggest better ways of doing things

Most importantly, we're looking for someone who doesn't simply respond to customer problems, they look for ways to prevent them from happening again. Why join us?

You'll be joining a growing national business where Customer Service plays an important role in the success of our customers and our operations.

You'll also enjoy

- Free bread and pastries baked fresh daily
- Free onsite parking
- Work with the iconic Noisette Bakery
- The backing of George Weston Foods
- Employee Assistance Program (EAP) for you and your family
- Employee rewards and recognition program
- The opportunity to make a genuine impact on our customer experience

This role is for you if...

You're someone who

Takes ownership.

You don't pass problems from one person to the next — you see them through.

Loves solving problems.

You can listen, understand what's gone wrong and find a practical solution.

Cares about the customer experience.

You understand that every interaction shapes how a customer sees our business.

Wants to improve things.

You're not afraid to ask, "Is there a better way we could be doing this?"

Thrives in a busy environment.

You can juggle competing priorities while maintaining accuracy and professionalism.

Availability

This is a full-time position and requires flexibility to work Monday to Sunday, with some weekend shifts required, generally 8am–12pm.

How to Apply

If you're an experienced Customer Service professional ready to take ownership of the customer experience and help us raise the bar, we'd love to hear from you.

Click APPLY and submit your resume.

We welcome applicants from all backgrounds and are committed to an inclusive workplace. Applicants must have the right to work in Australia and may be required to complete pre-employment checks including VEVO, police and medical checks where applicable. Employment is subject to satisfactory outcomes.

📌 Customer Service Representative (Dandenong South)
🏢 Noisette Bakery
📍 Dandenong South