Customer Service & Hire Coordinator – Hire Division

Local Hire Business | Wangara | Full‑time

We are currently recruiting for a Customer Service & Hire Coordinator positions, based at our Wangara depot.

Are you an organised, practical professional who enjoys coordinating people, assets, and information — and who doesn’t want to be stuck behind a desk all day?

We’re a well‑established local business that manufactures, sells, and hires transportable buildings, toilets, showers, and sea containers. This role sits at the centre of our hire operations and plays a key part in keeping everything running smoothly.

About the Role

This is a customer service and hire coordination role with transparent ownership of hire activity from enquiry through to completion.

You’ll be responsible for coordinating hire jobs, ensuring schedules are workable, assets are ready, and customer commitments are met. You’ll work closely with operations and scheduling functions to make sure everything aligns in practice — not just on paper.

This is not a desk‑only role. A key part of the position is staying connected to the physical hire assets. You’ll regularly be out in the yard inspecting assets — inbound, outbound, and under repair — to confirm condition, readiness, and identify any issues that could affect deliveries, collections, or servicing.

The role spans customer service, scheduling, and asset readiness, with accountability for outcomes sitting with you.

Key Responsibilities

- Managing inbound and outbound customer enquiries
- Coordinating hire jobs from enquiry through to completion
- Ensuring delivery, collection, and servicing schedules are accurate and achievable
- Maintaining visibility of hire activities and addressing issues early
- Inspecting hire assets in the yard (inbound, outbound, and under repair) to confirm condition and readiness




- Identifying and communicating issues that may impact customer commitments
- Maintaining accurate hire documentation and system records
- Working closely with operations and scheduling functions to keep hire activities aligned

About You You’re organised, calm under pressure, and comfortable taking ownership of outcomes.

You enjoy working across both office and operational environments and don’t expect to remain behind a desk all day. You’re happy getting up, walking the yard, inspecting assets, and staying connected to what’s actually happening on site.

You’ll likely bring

- Experience in customer service, administration, scheduling, or coordination
- Confidence managing a high volume of enquiries in a fast‑paced environment
- Strong communication skills and attention to detail
- A practical mindset and willingness to solve problems
- The ability to coordinate work across the business and keep things aligned

A basic understanding of handyman, mechanical, or electrical concepts would be highly regarded, as it can assist when identifying issues with hire assets or supporting customer enquiries. We particularly welcome applications from experienced professionals seeking a reliable, long‑term role within a practical, supportive team environment.

Working Hours

- Monday to Friday, full‑time
- Occasional Saturday mornings (approximately 4 hours) on a rotating roster

Why Join Us?

- Secure role with a well‑established local business
- Hands‑on, varied role with genuine ownership
- Supportive, team‑oriented workplace culture
- Long‑term stability in an essential industry
- Opportunity to work across modern, well‑run depots

Apply Now If you’re an organised and practical professional who enjoys coordinating people, assets, and outcomes — and likes being close to operations — we’d love to hear from you.

Please apply via SEEK with your resume and a brief cover note outlining your experience.

📌 Customer Service & Scheduling Coordinator – Hire Division (Wangara)
🏢 Instant Products Hire
📍 Wangara