Customer Retention, onboarding and Online community (SaaS B2B Allied Health)

Remote, or based in Bali Indonesia at Aeva HQ | Full time

Working hours follow AU operating hours closely.

Aeva is the #1 AI receptionist for allied health clinics. Bootstrapped, profitable across AU, UK and NZ, and growing fast. Every new clinic that signs up talks to one person after they sign: you.

The role

You own onboarding. You get every new clinic set up, confident, and using Aeva, and you call them before they fall off.

Day to day

⁠ ⁠Setup and configuration: video and phone calls with clinic owners to build their AI receptionist, tune its prompts and FAQs, and get it talking to their practice management system

⁠ ⁠Support: the go-to person for setup questions and support enquiries

⁠ ⁠Retention and growth: proactive check-in calls before clinics go quiet, relationships that drive word of mouth, and launching our online customer community





You'll be excellent at this if:

⁠ ⁠You've owned or built SaaS customer onboarding, retention or customer success before

⁠ ⁠You're proficient with AI tools and prompt writing

⁠ ⁠You can explain technical things simply to a 65 year old clinic owner

⁠ ⁠You like being on calls. This is a high energy talking-to-people role

⁠ ⁠You know how to turn a happy customer into a referral, a review, or an active member of an online community

Engagement is as an independent contractor with a full written agreement and defined bonus structure. The equivalent of a FTE position.

www.aevaai.com

Ideal experience

- Past SaaS customer retention role
- Online community experience
- System experience with Hubspot and Intercom

📌 Customer success & onboardingB SaaS (Australia)
🏢 Aeva AI Receptionist
📍 Australia