Job Description

Desktop and End User Support

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Melbourne | Hybrid, Melbourne-based office | Up to $125,000 inclusive of super

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- Own end user support across four APAC offices
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- Jamf and Intune, Mac and Windows fleets
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- Entra ID, M365, Google Workspace, MFA administration
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About the company

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- A global technology company is appointing an IT Support Lead to own end user support across APAC (Melbourne, Sydney, Tokyo and Indonesia).
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- The business supports over 800 people globally through a global Systems function that blends hands on delivery with regional ownership. This person will own the APAC support function, backed by a global team.
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What You'll Be Doing

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- Owning day to day end user support across around 175 people in the region
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- Acting as the escalation point and mentor for one off site technician
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- Deploying and managing Mac and Windows fleets through Jamf and Intune
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- Running on boarding and off boarding across the region, including accounts and hardware
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- Managing ticket queue, purchasing, asset lifecycle and vendor relationships
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- Installing and supporting AV and conferencing systems, physical and virtual
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What We're Looking For

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- 3–5+ years of hands‐on Mac and Windows end‐user support experience.
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- Robust Jamf and Microsoft Intune expertise.
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- Experience with Entra ID, Microsoft 365, Google Workspace, MFA, ticketing, asset management, vendors, and AV systems.
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- Customer‐focused, proactive, organized, and comfortable supporting users across time zones.
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- Networking, AI tooling, and experience mentoring others are advantageous.
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📌 IT Support Lead (Victoria)
🏢 weave. Recruitment
📍 Victoria