Job Description

About Us

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Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

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About The Role

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Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

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What You'll Be Doing

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- Answering Calls: Be the friendly, professional voice that patients and referrers hear.
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- Scheduling: Use our state-of-the-art RIS system - Visage
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- Maximising Efficiency: Keep things running smoothly by managing appointments.
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- Referrals: Action patient referrals from multi-disciplinary teams
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- Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.
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- This is a Full-Time role working Monday to Friday.
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Why You'll Love It Here

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- Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
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- Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
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- Expert Team: Learn from an experienced team willing to share their knowledge.
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- Full Uniform Provided: Look skilled with our provided uniforms.
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- Recognition Programs: Enjoy staff recognition programs and awards.
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- Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
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- Fitness Passport: Access over 1000+ fitness locations nationwide.
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- Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
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- Career Development: Explore fantastic opportunities to further your career with Lake Imaging.
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What You Bring

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- Customer Focus: Experience in a customer-facing role is a plus!
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- Willingness to Learn: Ready to dive into medical imaging terminology.
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- Tech Savvy: Advanced computer and keyboard skills are a must.
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- Service Excellence: Deliver exceptional customer service every time.
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- People Skills: Show care, compassion, and empathy to our patients.
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- Problem-Solving: Optimise appointment slots with your analytical skills.
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- Time Management: Stay organized and meet team KPI's.
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- Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.
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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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Building a healthier world, by delivering the best health outcomes one patient at a time.

📌 Medical Receptionist (Warrnambool)
🏢 Integral Diagnostics (IDX)
📍 Warrnambool