We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.

This is a fantastic opportunity for a hands-on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.

The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.

About the Role

You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device-related issues.

A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.

Key Responsibilities

Provide Level 1/2 IT support to students, teachers and administrative staff

Deliver professional and friendly face-to-face technical support

Troubleshoot hardware, software and user access issues

Manage and resolve IT helpdesk tickets

Support the rollout, configuration and deployment of iPads

Manage Apple devices using Jamf

Manage Windows devices through Microsoft Intune

Perform password and MFA resets and general user administration





Manage accounts and groups through Active Directory and Entra ID

Reimage and configure Windows laptops for redeployment

Assist with maintaining device compliance across the school

Provide excellent customer service and ensure a positive experience for end users

About You To be successful in this role, you will have:

Previous Level 1/2 IT Support or Helpdesk experience

Strong troubleshooting and problem-solving skills

Excellent customer service and communication skills

Experience providing face-to-face IT support

Experience supporting Apple devices / iPads

Previous Jamf experience is highly desirable

Experience with Microsoft Intune would be advantageous

Knowledge of Active Directory and/or Entra ID A proactive and hands-on approach to IT support The ability to work 5 days per week on-site

What's on Offer?

$600+ super per day

Initial 6-month contract

Robust potential for the role to transition to permanent

Hands-on exposure to Jamf, Intune, Apple and Microsoft technologies

Opportunity to work in an established education environment A varied role combining technical support, device deployment and customer service

📌 Desktop Support Engineer (Sydney)
🏢 Morgan Mckinley
📍 Sydney