Managed Operating Environment Specialist - Citrix

Securely operate, maintain, monitor and manage application publishing and cloud collaboration on a day-to-day basis to ensure effective and efficient service delivery and solutions ensuring Sydney Water’s digital resilience.

What will you be doing?

- Deliver solutions that ensure Sydney Water’s digital resilience
- Operate and implement the day-to-day maintenance and monitoring of Digital Experience services
- Parramatta Location, Hybrid work arrangements available

About us At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.

About the role

This role will see you securely operating, monitoring, and maintaining managed operating environment services on a day-to-day basis to ensure effective and productive technology delivery, using service frameworks, architectures and solutions ensuring Sydney Water’s digital resilience. You will also work to enhance the end-user experience for all users within Sydney Water’s multi-site environment.

Your duties will involve:

- Operating and implementing Managed Operating Environment services across all sites ensuring service levels, availability, capacity and resilience
- Collaborating with all Digital teams and relevant frameworks to provide information on Managed Operating Environment services supporting delivery, development and continuous improvement of future foundation services
- Working with external service providers to operate and implement the day-to-day maintenance and monitoring of all managed operating environment systems and services, informing the functional lead of any risks, issues and performance impacts
- Implementing tasks allocated by the functional lead to managed operating environment services to meet customer service requirements.
- Ensuring adherence to Sydney Water IT policy, process and frameworks

About you This role will suit someone who has prior experience as a technical specialist in a Citrix environment,



and who is looking to develop some complementary skills in the MS Exchange space.

Working in a dynamic team environment you have excellent verbal and written communication skills, with a strong customer focus and a desire to create a positive end-user experience. You are willing to share your Citrix expertise, and to learn new skills to support the team’s requirements.

You will have:

- Tertiary degree qualification in IT, Computer Science or equivalent industry experience
- Minimum 5 years of experience in Information Technology
- Minimum 3 years’ experience in delivery, implementation and operation of managed operating environment services.
- Technical experience with supporting a large Citrix Environment
- Experience with various versions of Citrix from XenApp 6.5 to Citrix Cloud
- Experience with Citrix provisioning tools such as PVS and MSC
- Excellent communication skills, flexibility, team focus and dedication to customer service
- Ability to communicate complex technical problems effectively
- Ability to problem solve difficult issues and come to a technical solution that meets business needs
- Demonstrated people collaboration skills

Desirable: Demonstrated experience working with quality frameworks

Demonstrated experience in working with Windows Desktop and Server Operating Systems, Group Policy, application packaging, SCCM, Intune, Autopilot Exchange Online and Exchange Hybrid and Microsoft 365

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits:

- Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Discounted Private Health Insurance:



Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Does this sound like you? Apply now. Please see Job Profile for the role’s full accountabilities.

Closing date: 30th Sep 2026

For more information, or to request an accommodation information, you can contact [email protected]

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Dayforce talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role.

Your personal information will be collected in accordance with Dayforce Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

📌 Digital Services - Managed Operating Environment Specialist (Sydney)
🏢 Sydney Water
📍 Sydney