Job Description

We're partnering with an cutting-edge Australian Cybersecurity Technology company specializing in security awareness and phishing simulation solutions.

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Its platform helps organizations educate employees to recognize and respond to common cyber threats, including phishing, spear-phishing, ransomware, malware and scams. Through measurable and scalable training solutions, the business helps customers strengthen their security culture and reduce human-related cyber risk.

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This is a newly created Customer Success Manager position within the growing mid-market Customer Success Team. You'll manage a portfolio of approximately 100 to 120 mid-market customers, building trusted relationships and helping organizations maximize the value of the platform throughout the customer lifecycle.

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The role is ideal for a commercially minded Customer Success Manager who enjoys building strong customer relationships, driving product adoption, identifying growth opportunities and taking ownership of renewals, retention and customer outcomes.

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What You'll Be Doing

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- Manage a portfolio of approximately 100 to 120 mid-market customers, typically ranging from 200 to 1,000 seats.
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- Build trusted relationships with senior and executive stakeholders, acting as a strategic customer advisor.
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- Drive product adoption, customer outcomes and ongoing value through regular engagement and business reviews.
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- Help customers develop and mature their security awareness programs, aligning the platform with their business objectives.
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- Own renewals, retention and account growth,



identifying upsell and cross-sell opportunities.
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- Collaborate with Sales, Onboarding and Technical teams, providing initial technical support and maintaining accurate customer activity in Salesforce.
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What We're Looking For

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- 4+ years' experience across Customer Success, Account Management or Mid-Market environments.
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- Proven track record managing customer portfolios, renewals and commercial expansion.
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- Confidence engaging senior and executive stakeholders and developing trusted partnerships.
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- Strong consultative, negotiation and problem-solving abilities.
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- Background in Technology, SaaS, Cybersecurity or Professional Services is highly regarded.
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- Comfortable with technology platforms, basic troubleshooting and CRM systems such as Salesforce, with strong organization and initiative.
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Why Join?

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- Salary package of up to $117k + Super + $31k Bonus.
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- Manage an established mid-market customer portfolio.
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- Join a collaborative and high-performing Customer Success Team.
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- Take ownership of customer relationships, renewals and account growth.
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- Build relationships with senior stakeholders and become a trusted advisor.
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- Help organizations strengthen their cybersecurity awareness and reduce human-related risk.
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- Melbourne-based role with a hybrid setup, offering 3 days in the office and 2 days working from home. Candidates located in Sydney will also be considered.
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If you're an experienced Customer Success Manager looking for a commercially focused role within a growing Australian technology business, we'd love to hear from you!

📌 Customer Success Manager (Victoria)
🏢 Pulse Recruitment | Tech GTM / Sales Recruiters
📍 Victoria