About the role

As a Financial Counsellor, you will provide free, confidential assistance, advocacy, advice and information to people experiencing financial hardship. You will assess the presenting issue and provide clients with various options for the client to choose their course of action. You will advocate for client rights, and support people in navigating debt, credit, and bankruptcy challenges.

You will be a trusted advocate, educator, and change-maker, delivering meaningful services while identifying systemic issues and contributing to policy and law reform.

Key responsibilities

- Assess client financial circumstances and advise on practical options and implications.
- Provide support, advocacy and negotiation with creditors and debt collection agencies.
- Deliver tailored financial counselling for individuals.
- Contribute to legal education initiatives in the community on credit, debt and financial rights.
- Maintain accurate case notes, meet reporting obligations and funding targets.
- Identify law reform opportunities and contribute to submissions that reflect client experiences.
- Build and strengthen community networks to increase client access to services.

About you

- Relevant Financial Counselling qualifications and Accredited member of NSW State Association of Financial Counsellors (FCAN).
- Case management experience in Financial Counselling.




- Demonstrated experience working with people affected by financial hardship, problem gambling, knowledge of consumer protection legislation and policy, credit system, debt recovery and bankruptcy laws.
- Demonstrated advocacy and negotiation skills, with excellent verbal and written communication skills.
- Demonstrated experience in administration, data reporting requirements, understanding and experience in complying with regulatory, ethical, privacy and other relevant guidelines.
- Demonstrated ability to use technology effectively, managing workloads and working within a team to achieve service outcomes.
- Superior interpersonal skills including ability to establish and maintain effective relationships with clients, colleagues and stakeholders and exercise tact and sound judgement.

Advantages

- 12% Super
- 17.5% Leave Loading
- Above award pay conditions
- Up to $15,900 Salary Packaging
- 5 Weeks Annual Leave (pro rata)
- Employee Assistance Program (EAP)
- Extra leave over Christmas Week
- Generous Personal Leave
- Ongoing Professional Development
- Flexible work arrangements after successful probation

About us At ILC, we exist to support vulnerable and disadvantaged people to access free legal services and to recognise and act on their legal rights. Our team is dedicated, person-centred, and deeply committed to the values of social justice, dignity, and human rights.

📌 Financial Counsellor (Wollongong)
🏢 Illawarra Legal Centre
📍 Wollongong