This is an entry-level coordination and administration role with training provided. You will be the first point of contact for routine franchisee and customer enquiries, helping with straightforward questions and directing more complex matters to the appropriate member of the Head Office team. You will also assist with reading guides, catalogues and weekly franchise newsletter, maintain documents and support resources, update product and website information, and provide administrative assistance to the Head of Buying and Marketing.
Key responsibilities
- Monitoring franchise support inbox and responding to routine enquiries
- Directing queries to the appropriate Head Office team member and following up outstanding requests
- Responding to routine customer telephone and email enquiries
- Providing basic assistance with common point-of-sale and system questions
- Assisting with buying, marketing and conference administration
- Helping coordinate reading guides, catalogues and other publications
- Collecting and checking product information, prices, cover images and publisher content
- Proofreading content and checking completed work for accuracy
- Compiling the weekly franchise newsletter using an established template
- Updating documents and resources on SharePoint site
About you
- Positive written and verbal communication skills
- Strong attention to detail
- Ability to organise work and meet deadlines
- Ability to manage competing priorities without losing track of deadlines or follow-up
- Helpful, patient and approachable manner
- Confidence using Microsoft Office and learning new systems
- Ability to follow established processes and instructions
- Confidence to ask questions and escalate matters when needed
- Reliable approach and good follow-through
- Ability to work independently and contribute to a small team
About us Collins Booksellers is an Australian-owned network of community bookshops located across Australia. Our Head Office team provides franchisees with the systems, resources and practical assistance they need to operate their local bookshops. We are a collaborative team that values Care, Collaboration, Curiosity and Community.
📌 Franchise and Office Support Coordinator (Moonee Ponds)
🏢 Collins Booksellers
📍 Moonee Ponds
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