Head of Multicultural Child and Family Program

Bankstown, Sydney | Senior Leadership Role

About Role

SSI is seeking an experienced and values-driven leader to lead our Multicultural Child and Family Program (MCFP), a nationally recognised service supporting children, young people and families from culturally and linguistically diverse backgrounds.

Reporting to the General Manager, you will provide strategic and operational leadership across permanency support, family preservation and humanitarian programs, leading a team of senior leaders while shaping the future of culturally responsive child and family services in NSW, VIC and QLD.

Key Responsibilities

Strategic Leadership & Program Direction

- Lead the program direction, growth and sustainability of SSI's Multicultural Child and Family Program, ensuring services deliver meaningful outcomes for children, young people and families from culturally and linguistically diverse communities.
- Identify opportunities for service innovation, diversification and expansion while maintaining a strong focus on quality, impact and client outcomes.

Operational Excellence & Service Quality

- Provide executive oversight of program operations, ensuring services are delivered safely, effectively and in accordance with contractual, legislative and accreditation requirements.
- Drive continuous improvement, service excellence and evidence-informed decision making across all program streams.
- Foster a culture of accountability, learning and performance that supports exceptional outcomes for children and families.

Leadership & Workforce Capability

- Lead, coach and develop a high-performing leadership team, building capability, engagement and succession across the program.
- Create an inclusive and psychologically safe culture that reflects SSI's values and commitment to child safety.

Stakeholder Engagement & Sector Influence

- Build and maintain strategic relationships with government agencies, sector partners, peak bodies, community organisations and research institutions.

Financial Management & Governance

- Hold accountability for program budgets, financial performance, resource allocation and long-term sustainability.
- Ensure robust governance, risk management, compliance and reporting frameworks are embedded across the program.





Cultural Practice & Child Safe Leadership

- Champion culturally responsive practice and ensure programs are designed and delivered in ways that recognise and value the diversity of children, young people and families.
- Lead SSI's commitment to child-safe organisations by embedding solid safeguarding, quality and compliance practices across all services.

About You You are an accomplished senior leader with significant experience in child, family, community or human services. You bring strong stakeholder management, commercial and operational leadership capability, and have successfully led teams through growth, reform or organisational change.

Most importantly, you are a collaborative and authentic leader who can bring people on a journey, build trusted relationships and drive meaningful impact for children and families.

Essential Criteria

- Demonstrated senior executive or substantial leadership experience within child and family services, community services, human services or a related sector.
- Extensive knowledge of child and family service systems including out-of-home-care, safeguarding requirements and contemporary practice approaches.
- Exceptional relationship management skills with demonstrated success engaging government agencies, funding bodies, community organisations and sector stakeholders.
- Demonstrated experience managing significant budgets, financial performance and organisational risk.
- Commitment to SSI's values of Respect, Accountability and Inclusion.
- Outstanding communication and interpersonal skills, with the ability to inspire, influence and bring people through change.

Applications close: 4 October 2026

About SSI

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.



Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Why Join SSI?

Join an organisation committed to equity, inclusion and creating opportunities for people and communities to reach their full potential. You'll have the opportunity to influence sector reform, shape future service models and lead programs that make a lasting difference in the lives of children, young people and families.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe workplace for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact Dolly Miranda at [email protected].

SSI is Disability Inclusive, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process. Should you require adjustments please email us at [email protected]

📌 Head of Multicultural Child & Family Program (Sydney)
🏢 Settlement Services International Limited (SSI)
📍 Sydney