HIRING: Service Manager (Heavy Machinery / Construction Equipment)
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About the Company
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Our client is a global manufacturer of heavy machinery and construction equipment, specializing in excavators, wheel loaders, and road machinery across 130+ countries.
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About the role:
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Due to rapid market expansion across Australia, they are seeking an experienced Service Manager to lead dealer network management, service planning, and technical support operations from their Dandenong South facility.
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Key Responsibilities
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- Dealer Network Operations: Supervise regional dealer service operations, conduct performance evaluations, assign service ratings, and guide service station self-assessments.
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- Technical Support & Diagnostics: Provide expert fault diagnosis, component failure analysis, and troubleshooting assistance for complex hydraulic and electrical issues.
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- Technical Training & Certification: Design and deliver structured technical training programs and skill certifications for dealer technicians and service personnel.
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- Warranty & Quality Control: Manage warranty claim processing, gather field operational data,
and collaborate with factory engineering teams on root-cause fixes and product improvements.
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- Spare Parts & Inventory Optimization: Analyze dealer spare parts inventory levels, recommend optimal stocking strategies, and ensure timely payment collection.
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- Market & Competitor Intelligence: Gather data on competitor equipment performance, track trial parts, and evaluate market feedback to refine after-sales strategies.
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Requirements & Qualifications
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- Education: Bachelor's Degree in Mechanical Engineering or a related discipline.
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- Industry Experience: Minimum 3 years in heavy machinery / construction equipment, including 2-3 years in hands-on fault repair and complete machine assembly/disassembly.
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- Technical Literacy: Advanced proficiency in reading and analyzing complex hydraulic, electrical, and mechanical schematics across diverse machine models.
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- Strategic After-Sales Knowledge: Demonstrated success in implementing service strategies, warranty management, and dealer governance frameworks.
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- Communication Skills: Robust leadership and presentation skills to effectively train dealer technicians and manage client relationships.
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📌 Service Manager (Heavy Machinery / Construction Equipment) (Victoria)
🏢 Amhired.com
📍 Victoria
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