Job Description

The position of Mental Health Navigator will be working in partnership with the National Health Foundation Trust (NHFT) to deliver

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a county wide service.

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The role operates on a rotating shift basis 7 days per week from 8am to 8pm, whilst working in the Integrated Response Hub (IRH).

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You will be required to deliver the service through initial telephone-based triage directing callers to relevant NHS, 3rd sector or other community service.

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The role also supports the Community Mental Health Team (CMHT) operating Monday to Friday 9am-5pm at the CMHT bases throughout the County. You will be required to deliver the service either face to face, via Team/Zoom or over the telephone.

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You will rotate between the Integrated Response Hub & the CMHT base on a 2 weekly basis.

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This vacancy is for a full-time position(37hours),however part-timeapplicationswill also be considered; please state your preferences clearly on your application.

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Key Duties Include

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Integrated Response Hub

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- Provide telephone-based assessments to understand what support is required for the individual and facilitate links with specialist services, both in the community and with the National Health Service.
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- Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.
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- Promote local mental health services and activities, both statutory and non-statutory.
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- Develop, update, and contribute to a resource library.
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- To contribute positively to working relationships within the team, managers and other organisations.
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- Working collaboratively with the National Health Foundation Trust, Emergency Services, and 3rd Sector services.
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- Recording accurate detailed notes on a computer system.
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Community Mental Health Teams

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- Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.
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- Offer low level emotional support. This can be via telephone, Teams/Zoom or face to face.
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- Following assessment navigate patients to other 3rd sector services, training courses & other community resources that will benefit the patient.
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- Assist patients to access the services identified.
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- Work with patients to build confidence to attend services identified.
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- Review whether identified services are working for the patient.
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- Under supervision of NHFT staff see patients on a short term basis (3-4 times over a period of time) to offer support & guidance.
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- Work with the NHFT to support them with their caseloads.
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- Work with NHFT on a piece of work identified for the patient that the Navigator can lead on.
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- Participate in any other work identified by the NHFT Practitioner that is deemed suitable for a Navigator
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- Ensure all meetings/interventions with patients is recorded on Systm1.
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- Report any concerns directly to an NHFT Practitioner.
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- Attend any meeting identified for the Navigator to attend.
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All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will;

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- Show passion for what Northamptonshire Mind does and the changes we are making for people with mental health issues
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- Work collaboratively across teams, services, locations, and organisations.
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- Be willing to grow & develop the service
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- Stand up for what they believe is best and trust in themselves and each other.
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- Be open to others, ourselves and show a commitment to learning.
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- Communicate effectively, ensuring their messages are understood and that they strive to understand others.
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- Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity, building on people's skills and talents to enhance our work.
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- Take responsibility for their decisions.
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- Always maintain an appropriate level of confidentiality
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- Solid commitment to empowering mental health service users and their recovery
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Experience and Skills:

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- Essential (E) , Preferred (P)
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- To have a positive attitude towards people with mental health issues (E)
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- Demonstrate organisation and scheduling skills effective planning, to be creative and solutions focused. (P)
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- Resilience and ability to deal with challenging situations.(E)
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- Previous experience of working with vulnerable adults in a 1:1 setting and person-centred way.(P)
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- Experience of creating and managing personal improvement/wellbeing plans for service users. (P)
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- Ability to work within professional boundaries.(E)
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- Full Driving Licence (E)
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What we offer you:

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- Full and part time roles available, flexible working and job share opportunities.
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- 31 days leave per year including public holidays, rising to 33 days after 5 years' service, pro rata for part time employees.
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- Comprehensive service-specific induction and ongoing regular supervision, on the job training both internal and external, and development.
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This role description is not an exhaustive list of duties and responsibilities but indicates the key responsibilities for the role.

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PLEASE NOTE:

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The closing date for this vacancy is 12:00 on Monday 14th September 2026.

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Interviews will take place on Friday 18th September 2026.

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