Key Responsibilities

Venue Operations

· Manage the day-to-day operation of the venue, insuring smooth, efficient, and profitable performance.

· Lead by example through a hands-on management style.

· Oversee opening and closing procedures.

· Ensure high standards of cleanliness, presentation, maintenance and customer service.

· Monitor venue performance and implement operational improvements.

· Ensure safety and legal compliance.

Customer Service

· Develop strong relationships with customers and regular patrons.

· Create a welcoming and positive guest experience.

· Address customer feedback and complains promptly and professionally.

· Maintain a strong presence on the venue floor during peak trading periods.

Staff Leadership and Team Management

· Recruit, train, mentor, and develop staff across all departments.

· Prepare and manage rosters to meet business requirements.

· Conduct performance reviews and coaching sessions.

· Foster a positive team culture focused on accountability, service excellence, and teamwork.

· Manage staff performance and disciplinary procedures when required.

· Apply a hands-on approach to service.

Bar, TAB & Beverage Operations

· Oversee all beverage operations and service standards.

· Ensure beer quality through effective maintenance and management of beer drawing systems.

· Manage TAB operations, including compliance, customer service, cash handling, and promotional activities.

· Ensure responsible service practices are always maintained.

Accommodation and Reservations

· Manage accommodation bookings and guest services using RMS.

· Monitor occupancy levels and booking performance.

· Ensure accommodation standards meet guest expectations.

Financial Management

· Manage daily cash handling, banking, reconciliations, and reporting.

· Monitor sales performance, labour costs,



and operating expenses.

· Assist in budgeting and achievement of revenue targets.

· Maintain solid stock control and inventory management procedures.

Systems and Compliance

· Operate and manage RMS accommodation systems.

· Manage H&L; POS systems, reporting, and troubleshooting.

· Ensure compliance with liquor licensing, RSA, workplace health and safety, and venue policies.

· Maintain accurate operational and financial records.

Essential Skills & Experience

Essential

· Proven experience in a hospitality management role.

· Hands on operational management experience across all aspects of a hospitality venue.

· Storng leadership and people management skills.

· Exceptional customer service and communication abilities.

· Experience using o RMS (Reservation Management System)

o H&L; Point of Sale system o Beer drawing systems o TAB operations

· Strong financial acumen and reporting capability.

· Experience managing stock control and inventory.

· Ability to work flexible hours, including weekends, public holidays, and evenings.

· Approved Manager Certification

· Responsible Service of Alcohol (RSA)

· TAB operations

Desirable

· Hospitality Management qualification.

· First Aid Certificate

Key Performance Indicators (KPI)

Customer Experience

· Maintain customer satisfaction rating of 90%+

· Achieve average online review ratings of 4 stars or higher.

· Resolve customer complaints with 24 hours where practical.





· Increase repeat customer visitation and loyalty

Financial Performance

· Achieve or exceed monthly revenue and profitability targets.

· Maintain labour costs within approved budget percentages.

· Meet agreed beverage, food, accommodation, and TAB revenue targets.

· Minimise cash variances and reconciliation discrepancies.

Staff Performance

· Maintain high staff retention rates.

· Complete performance reviews for all team members annually.

· Ensure 100% completion of mandatory training and compliance requirements.

· Maintain positive employee engagements and workplace culture.

Operational Excellence

· Achieve venue compliance audit scores of 95% or higher.

· Ensure venue presentation standards are consistently maintained.

· Minimise operational downtime and service interruptions.

· Complete maintenance issues within agreed timeframes.

Stock and Beverage Management

· Maintain stock variances below 2%

· Reduce beverage wastage and shrinkage.

· Ensure beer lines and beer drawing systems are maintained to deliver optimum product quality.

· Complete accurate stocktakes according to schedule.

RMS, H&L; and TAB Management

· Ensure accurate data entry and reporting through RMS and H&L; systems.

· Maintain accommodation occupancy and booking targets.

· Achieve TAB turnover targets as set by ownership.

· Ensure 100% compliance with TAB operational and regulatory requirements.

· Maintain accurate cash handling and reporting procedures for TAB operations.

Compliance & Safety

· Zero major breaches of licensing, RSA, TAB, or WHS requirements.

· Ensure all incidents are reported and actioned promptly.

· Maintain a safe environment for customers and staff.

· Complete all required compliance documentation on time.

📌 Hospitality Venue Manager (Busselton)
🏢 Esplanade Hotel Busselton
📍 Busselton