- Join ISA&S; and help our international students thrive at Swinburne
- Full-time, ongoing position at our Hawthorn campus
- Attractive HEW6 salary + 17% super and staff benefits

About The Role As an International Student Adviser, you’ll provide trusted, confidential advice and support across personal, cultural, academic, welfare and safety matters. You’ll manage a diverse caseload, support students through complex circumstances and critical incidents, and work with internal and external partners to achieve positive outcomes. You’ll also contribute to orientation, workshops, events and proactive student programs, helping strengthen connection and engagement across our international community.

Working collaboratively across Swinburne, you’ll provide advice on international student needs, support compliance with the ESOS Act, National Code and related legislation, and identify opportunities to continuously improve our services.

This is a rewarding opportunity to make a genuine difference to the student experience while being part of a collaborative team committed to providing high-quality support to Swinburne’s international community.

The role is currently based at Hawthorn, with work across Swinburne campuses as required.

About You

You’re a highly capable student services or advisory professional who combines strong customer service, cultural awareness, empathy and sound judgement. You’re confident managing sensitive matters, balancing competing priorities and working within a regulated workplace.

You’ll bring

- Experience supporting international students and a strong customer-service focus.
- Excellent communication, interpersonal and cross-cultural skills.
- Strong case management, negotiation and problem-solving skills.
- The ability to manage sensitive matters and competing priorities within a regulated environment.
- Knowledge of the ESOS framework and National Code relating to international student support.
- Experience coordinating student programs or events is desirable.

Qualifications A relevant degree with subsequent relevant experience, or an equivalent combination of experience and education/training, is required. You’ll also need, or be willing to obtain,



a valid Working with Children Check and First Aid Certificate, and satisfy Swinburne’s police check requirements.

About Swinburne University Of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

- Work your way with versatile working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
- Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
- Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our advantages page !

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application,



please contact the Talent Acquisition team at [email protected]

Applications Close: Tuesday 29 September 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities.

Our Moondani Toombadool

Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact [email protected] or call +61 3 9214 3550.

Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to [email protected].

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

📌 International Student Adviser (Melbourne)
🏢 Swinburne University Of Technology
📍 Melbourne