Internal Sales/Support & Customer Service Administrator

Haus Group Australia

Haus is an Australian-owned and operated design house specialising in high-end designer kitchen appliances. Our portfolio includes Whispair Rangehoods and PITT Cooking, with a focus on exceptional design, engineering, innovation and quality.

With our head office and Australian operations based in Dandenong South, Victoria, Haus has a growing international presence, distributing our brands and products globally.

About the Role

As a high-end designer kitchen appliance business, the customer experience is an important extension of our brands.

We expect every interaction to be professional, knowledgeable, responsive and highly attentive, from the initial enquiry and product selection through to ordering, delivery and after-sales support.

This is a fast-paced and varied position requiring someone who can confidently multitask, prioritise and take ownership of customer enquiries, while maintaining a friendly and highly professional approach.

Key Responsibilities

- Provide exceptional customer service across phone, email and customer enquiries.
- Manage internal sales enquiries from initial product selection through to order processing and delivery.
- Build strong relationships with retail partners, kitchen designers, architects, builders and end customers.
- Provide knowledgeable and professional product advice.
- Process orders and perform order confirmations ensuring orders are the best choices for the customer’s needs and wants.
- Proactively follow up quotations, orders, deliveries and outstanding customer orders.
- Manage multiple customer enquiries, orders and priorities simultaneously.
- Reporting to the Internal Team Manager you will liaise closely with sales, warehouse, logistics and service teams to ensure a seamless customer experience.
- Assist with service and after-sales enquiries when required,



including coordinating service requests and keeping customers informed throughout the process.
- Resolve customer concerns professionally, calmly and efficiently.
- Work collaboratively with the broader team and contribute to a positive and supportive workplace.

Our ideal candidate: You will be a friendly, polished and highly professional communicator who genuinely enjoys helping customers.

You understand that exceptional customer service within the luxury market goes beyond simply processing an order. It requires responsiveness, accuracy, attention to detail, strong product knowledge and ownership of the customer experience.

Preferred skills and experience:

- Proven experience in internal sales, customer service or sales support.
- Experience within appliances, kitchens, interiors, building products or another premium product category would be highly regarded.
- Some experience with service, warranty or after-sales customer support is highly desirable.
- Exceptional verbal and written communication and customer service skills.
- A strong customer-first approach and natural ability to build rapport.
- Exceptional attention to detail and accuracy.
- Excellent organisational and multitasking skills.
- The ability to confidently manage multiple enquiries and priorities in a fast-paced environment.
- A friendly, knowledgeable approachable and professional disposition.
- The ability to remain calm, solutions-focused and professional when managing challenging customer situations.
- A strong team mentality and willingness to support colleagues across different areas of the business.
- Experience using Microsoft Dynamics experience highly desirable.
- Strong general computer and administration skills.

This is an excellent opportunity for an experienced internal sales skilled who takes pride in delivering outstanding customer service and wants to become part of a growing global business within the luxury kitchen and design industry. Apply Now!

📌 Internal Sales/Support & Customer Service Administrator (Dandenong South)
🏢 Haus Group Australia
📍 Dandenong South