About the role

Provide entry-level support across the Internal Sales and Front Counter functions – assisting with enquiries, quoting, data entry, and administrative tasks – while building the product, systems, and process knowledge needed to progress within the Sales team.

Key responsibilities

- Answer and direct incoming calls promptly and professionally, taking accurate messages where needed

- Respond to straightforward email, web, and walk-in enquiries under guidance, escalating complex or high-value requests to the Internal Sales team

- Assist with logging enquiries and maintaining accurate records in HubSpot

- Assist with basic invoice processing and following up straightforward payment queries under guidance

- Build knowledge of company tariffs, products, and stock availability

- Provide general administrative support to the Sales team (filing, correspondence, stationery, office upkeep)

- Attend and actively participate in training sessions,



HubSpot online learning modules, and team meetings

- Assist with secret shopping tasks and basic reporting under supervision

- Maintain a professional, customer-first approach in all customer interactions

- Prepare and execute social media content and maintain calendar

About you

- Strong, explicit communication skills, written and verbal

- Positive attitude and genuine eagerness to learn

- Reliable, punctual, and well organised

- Ability to follow instructions and established processes closely

- Comfortable working as part of a team

- Willingness to learn company systems (HubSpot, PandaDoc)

- Year 12 or equivalent desirable

- Prior experience in a customer service, retail, or administrative role desirable

- Basic computer literacy, including Microsoft Office desirable

📌 JUNIOR CUSTOMER SERVICE OFFICER - SALES (Wattleup)
🏢 Edwin Consulting
📍 Wattleup