Level 2 Helpdesk Support Engineer (Microsoft Stack)

Melbourne | Sydney | Parramatta North Ryde and Strathfield

Part-Time Contract with Opportunity for Ongoing Work

ScaleUp Technologies is seeking an experienced Level 2 Helpdesk Support Engineer to join our growing Managed Services team. This role is ideal for a customer-focused IT professional with robust Microsoft technology experience who is looking for flexible, part-time work with the potential to transition into an ongoing long-term position.

About the Role

As a Level 2 Support Engineer, you will provide technical support to a diverse client base, assisting with incident resolution, user support, system administration, and endpoint management within Microsoft-centric environments.

You will work closely with clients and internal teams to ensure high levels of service delivery while contributing to the ongoing success of our services offering.

Key Responsibilities

- Provide Level 2 technical support across desktop, server, and cloud environments.
- Support and troubleshoot Microsoft 365, Windows 10/11, Active Directory, Azure AD, Exchange Online, and Teams.
- Manage and maintain Standard Operating Environment (SOE) deployments.
- Perform user onboarding/offboarding activities.
- Troubleshoot hardware, software, printer, and network connectivity issues.
- Monitor and manage tickets through the ITSM platform.




- Assist with endpoint management using Microsoft Intune and Group Policy.
- Support patch management, security updates, and endpoint compliance.
- Contribute to project work, system upgrades, and client implementations.
- Deliver exceptional customer service and technical guidance to end users.

Skills & Experience

Essential

- Minimum 3-5 years' experience in a Level 2 Helpdesk, Desktop Support, or Systems Support role.
- Strong knowledge of:
- Microsoft 365
- Windows 10/11
- Active Directory & Azure Active Directory
- Exchange Online
- Microsoft Teams
- Intune
- Group Policy
- Standard Operating Environment (SOE) management
- Experience working within a Managed Services Provider (MSP) or Managed Services environment desirable
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.

Desirable

- Experience supporting cloud environments.
- Exposure to cybersecurity best practices.
- Microsoft certifications (MS-900, AZ-900, MD-102, etc.).

Visa Holders Encouraged to Apply We welcome applications from candidates holding:

- Temporary Graduate Visa (Subclass 485)
- Subclass 500 Visa
- Permanent Residency or Australian Citizens

If you have the required Microsoft and Managed Services experience and are looking for a flexible opportunity with strong long-term potential, we'd love to hear from you.

📌 Level 2 Helpdesk Support Engineer (Sydney)
🏢 ScaleUp Technologies
📍 Sydney