Loan Processing Officer - International SME Fintech

- Role: Loan Processing Officer (fluent Cantonese and English required)
- Location: Toorak, Melbourne
- Work arrangement: Full-time; Onsite. You must be willing to work 11am to 7pm Melbourne time.
- Compensation: AUD 65,000–70,000 + Super

You’ll be joining a fast-growing international fintech focused on flexible funding for SMEs. The business has expanded from Australia across APAC and Europe and continues to scale its lending operations.

What You'll Do

- Prepare loan applications for internal assessment so files move forward cleanly and on time
- Review application details and supporting documents for completeness, accuracy, and missing information
- Coordinate contract execution, including signatures and document flow, to help loans move through to activation
- Maintain accurate records across internal systems and spreadsheets, checking that data stays current and reliable
- Work with internal stakeholders to progress applications, resolve processing issues, and keep handovers smooth
- Escalate discrepancies, delays, and documentation issues early so service levels and deadlines stay on track

Who We're Looking For You’ll likely be a strong fit if you’re comfortable owning a structured processing queue and you care about getting the details right.

Must-Haves

- Hands-on experience processing loan applications or other document-heavy, workflow-based cases with a high level of accuracy
- Fluent Cantonese and fluent English
- Strong attention to detail across documents, data entry, signatures, and record keeping
- Confidence working in a structured, process-driven environment with routine deadlines and repeatable tasks
- Reliable follow-through: you keep your queue moving, communicate blockers early, and escalate issues before they become delays

Nice-To-Haves

- Experience in lending or financial services operations
- Experience coordinating contracts, signatures,



or similar document-flow processes
- Early-career to mid-level operations or administration experience where you’ve managed your own workload with limited day-to-day supervision
- Strong Excel skills and good spreadsheet discipline
- Experience handling multiple files, deadlines, and handoffs in a steady workflow setting

What's In it For You

- Join a business that has funded over $5B in loans and is continuing to scale
- Be part of an international fintech with operations across APAC and Europe
- Work in a high-performing, people-first team
- Join a company recognised as Australia's #1 Best Workplace™ in Finance and Insurance for 2026 by Great Place To Work

About The Company A fast-growing international fintech company providing flexible funding solutions to support SME growth. Originally launched in Australia, the business has expanded across APAC and Europe, building a high-performing, people-first team. The company has funded over $5B in loans and continues to scale rapidly, with strong recognition for its culture, diversity, and customer experience.

This company has been recognized as Australia's #1 Best Workplace™ in Finance and Insurance for 2026, awarded by Great Place To Work

How To Apply

Ploomo is supporting this process as the exclusive talent partner and is running a structured selection process on behalf of the company.

After applying, you will receive an email from Ploomo with further instructions, including a short online assessment designed to help us understand your thinking style and mindset. It takes around 15–20 minutes to complete. There are no right or wrong answers — the focus is on alignment.

To be considered for shortlisting, you will need to complete the assessment.

Please keep an eye on your inbox, including your spam or junk folder, and mark emails from `@ploomo.io` as safe so you do not miss any communication.

If you have any issues receiving the email or completing the assessment, please contact [email protected]

📌 Loan Processing Officer - Cantonese Speaking (Toorak)
🏢 Ploomo
📍 Toorak