Job Description

Your role as Assistant Operations Manager:

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A new and exciting prospect has become available near Ryde as Assistant Operations Manager. You will support the operations manager and centre manager to oversee the day-to-day operational performance of the shopping centre, ensuring a safe and compliant environment for tenants, customers, contractors and stakeholders.

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The asset, features a diverse mix of retailers, dining, entertainment, and essential services. We're committed to providing a safe, efficient, and vibrant environment for our tenants, customers, and the wider community.

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Your duties and responsibilities as Assistant Operations Manager:

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- Support the Operations Manager in overseeing all operational aspects of the centre, including building services, maintenance, cleaning, waste management, and security.
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- Coordinate daily inspections to ensure all areas of the centre meet operational, presentation, and safety standards.
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- Supervise and liaise with contractors to ensure service levels, KPIs, and compliance standards are met.
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- Assist in tender processes, contract renewals, and performance reviews.
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Compliance & Safety:

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- Ensure compliance with WHS, fire safety, environmental, and statutory regulations.
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- Support incident response, risk assessments, and emergency management procedures.
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Sustainability & Efficiency:

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- Assist in implementing sustainability initiatives and monitoring energy, water, and waste performance.
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- Identify and recommend operational improvements to reduce costs and environmental impact.
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Tenant & Stakeholder Relations:

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- Build positive working relationships with tenants and centre management teams.
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- Respond promptly to tenant maintenance requests and operational concerns.
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Administration & Reporting:

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- Maintain accurate records, logs, and compliance documentation.
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- Prepare reports, budgets, and updates for the Operations Manager as required.
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To be considered for this role, we are looking for the following skills and experience:

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- Minimum 3–5 years' experience in facilities or operations management, ideally within a retail environment.
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- Knowledge of building systems (HVAC, fire, electrical, plumbing) and asset maintenance procedures.
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- Strong understanding of WHS and statutory compliance requirements.
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- Excellent communication, organisation, and problem-solving skills.
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- Proven ability to manage contractors and multiple stakeholders in a fast-paced environment.
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- Intermediate to advanced computer literacy (Microsoft Office, CMMS or property management systems).
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- Relevant qualifications in Facilities Management, Building Services, or a related discipline (preferred).
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📌 Assistant Facilities Manager (Ryde)
🏢 Redpath Partners
📍 Ryde