About the role

This entry-level role is an opportunity to contribute your customer service and administration experience to a respected national organisation. Reporting to the Education and Alliance Executive, you will manage day-to-day membership enquiries and processes, support member engagement and retention, maintain accurate records, and provide general administrative support across the team. Role-specific training on AIRAH's systems, processes and industry context will be provided.

Key responsibilities

- Manage membership enquiries by phone and email, providing timely, accurate and professional service.
- Process membership applications, renewals, cancellations and updates to member details.
- Proactively follow up prospective and renewing members and support member retention activities.
- Maintain accurate membership and customer relationship management records and identify data quality issues.
- Prepare membership invoices, reports, communications and supporting documents.
- Assist with member engagement activities and membership-related projects.
- Provide general administrative support, including document preparation, data entry, filing, meeting coordination and shared inbox management.




- Work collaboratively with colleagues to improve membership processes and the member experience.

About you

- Previous experience in membership services, customer service, administration or a similar role.
- Strong verbal and written communication skills, with confidence handling enquiries by phone and email.
- Demonstrated organisation, attention to detail and ability to manage competing priorities.
- Experience maintaining accurate records and working with databases or customer relationship management systems.
- Sound skills in Microsoft Word, Excel, PowerPoint and Outlook.
- A proactive, solutions-focused approach and the ability to work both independently and collaboratively.
- A willingness to learn AIRAH's systems, processes and industry context; role-specific training will be provided.

About us Join a respected national organisation supporting a skilled, safe and sustainable HVAC&R; industry. You will apply your existing customer service and administrative capabilities while developing specialised knowledge of membership services. Role-specific training and ongoing support will be provided within a cooperative team.

📌 Membership Services Officer (Melbourne)
🏢 Airah
📍 Melbourne