About the role

Just Better Care Townsville and Cairns are seeking a highly organised, proactive and compassionate existing NDIS Support Coordinator to support individuals in the implementation of their NDIS disability packages. The role encompasses assisting NDIS participants to access supports provided by their core, capacity building, capital and recurring transport funding. The successful applicant will ensure participants' spending stays within budget and will work with the participant towards achievement of their NDIS goals.

The successful applicant will be an existing Support Coordinator who is confident working with a range of participants, families, service providers and community organisations to coordinate practical, person-centred support.

This is a full-time role based in Townsville.

Key responsibilities

- Work with participants to understand their NDIS plan with regard to their goals, needs, and preferences.
- Coordinate access to disability, community, health, housing, education and mainstream services.
- Assist participants and families to understand and use funded supports effectively
- Build and maintain positive relationships with participants, carers, providers and external stakeholders.
- Support service bookings,



referrals, appointments and follow-up actions
- Maintain accurate client notes, records, reports and service documentation.
- Promote choice and control, independence, inclusion and safe service delivery.
- Respond to enquiries, incidents or concerns in a timely and professional manner.
- Contribute to continuous improvement, compliance and quality service practices.

Essential Qualifications

- Existing, adequate experience as a Support Coordinator
- Certificate III or IV or Diploma in Disability, Community Services, Individual Support, Mental Health or related fields – or alternatively, relevant and adequate prior industry experience in this field.
- Extensive and continuing understanding of the National Disability Insurance Scheme.
- Experience working with people with a disability, families and community support providers.
- Solid communication, organisation, problem-solving and time management skills.
- Competence in using Microsoft Outlook, Excel, and client management systems.
- Current Working with Children Check and NDIS Worker Screening Check

- Current Drivers Licence

📌 NDIS Coordinator (Townsville)
🏢 Just Better Care
📍 Townsville