Office Administration & Client Services Coordinator

Green Wings Migration is looking for an organised, proactive and client-focused Office Administration & Client Services Coordinator to join our Perth team.

This is a key support role within the business, combining office administration, client onboarding, invoicing and customer service. You will work closely with our migration agents, migration assistants and other client services team members to ensure our clients receive a professional, efficient and welcoming experience from their first contact with us.

We are looking for someone who takes ownership of their work, has strong attention to detail and enjoys improving processes rather than simply following them.

This is an excellent opportunity for an experienced administrator who would like to broaden their responsibilities and contribute to the ongoing development of our client service experience.

What You’ll Do

Your responsibilities will include

- Manage day-to-day office administration and support the smooth operation of the office.
- Open and maintain client matters, including electronic filing of documents, correspondence and emails.
- Coordinate consultation bookings and manage appointment diaries across in-person and Teams appointments.
- Prepare and issue client engagement contracts and associated documentation.
- Prepare and manage client invoices, payment records and related administrative follow-up.
- Assist with client onboarding and ensure required information and documentation is collected and recorded accurately.
- Provide professional reception support, including answering telephone enquiries and welcoming clients to the office.




- Respond to general client enquiries and assist clients throughout their engagement with the firm.
- Maintain and update internal systems and databases, including Xero and Monday.com.
- Provide administrative support to migration agents and migration assistants.
- Work collaboratively with other team members in similar client-facing roles to develop, refine and improve our customer service processes and overall client experience.
- Identify opportunities to improve administrative workflows, communication and service delivery.
- Manage office supplies and general office requirements.
- Coordinate and troubleshoot basic facilities and office operational issues as required.

What You’ll Bring We are looking for someone with:
- At least 1 year of experience in office administration, client services, reception or a comparable role.
- Excellent organisational and time management skills.
- Strong attention to detail and a high level of accuracy.
- Professional verbal and written communication skills.
- A confident and professional approach when communicating with clients.
- The ability to manage competing priorities and follow tasks through to completion.
- A proactive, reliable and solutions-focused approach to work.
- Experience with general administrative procedures and office systems.
- Confidence using Microsoft Office, particularly Outlook,



as well as Microsoft Teams.
- Experience using CRM, practice management or workflow management systems.
- Experience with Xero or invoicing processes will be highly regarded.
- Full Australian working rights.
- Fluency in English.

This position is based in our Perth, Western Australia office and is not a remote role. What We Offer
- A supportive and collaborative team environment.
- Opportunities for learning, professional development and expansion of your responsibilities.
- Exposure to a dynamic, client-focused skilled services environment.
- The opportunity to contribute directly to the improvement of our systems and client experience.
- Competitive remuneration aligned with your experience and skill set.
- A professional and welcoming office environment.

About Green Wings Migration At Green Wings Migration, our clients are often making one of the most important decisions of their lives. Our administrative and client services team plays an essential role in making that journey organised, transparent and skilled.

We value people who take pride in their work, communicate well, support their colleagues and look for better ways to deliver an excellent client experience.

How to Apply

If you are organised, client-focused and looking for a role where you can take ownership and contribute to the continued development of our business, we would like to hear from you.

Please submit your application through SEEK or email [email protected] including your resume and a brief cover letter outlining your relevant experience.

Only shortlisted candidates will be contacted.

📌 Office Administrator (Mount Hawthorn)
🏢 Green Wings Migration
📍 Mount Hawthorn