Join a fun, fast-growing company that’s thriving.

We’re building something exciting, and we’re looking for great people to grow with us. For the right person, there is a clear pathway to take on more responsibility and grow into a full-time role over time.

This role is all about keeping our operations running smoothly and making sure our customers are looked after at every step.

If you’re calm under pressure, detail-oriented, and comfortable working across systems, you’ll fit right in.

What you’ll be doing:

This is an email-based role, where you’ll be supporting our team across customer service, rentals, and day-to-day operations.

- Manage customer enquiries across email and CRM, ensuring fast, clear communication
- Working within a shared inbox
- Follow up leads and guide customers through rental and purchase decisions
- Coordinate orders, contracts, and internal processes to keep everything moving smoothly
- Handle basic maintenance requests and log jobs for the operations team
- Keep CRM and systems updated with accurate notes, statuses, and customer details
- Support day-to-day operations, including deliveries, collections, and general admin tasks
- Cover the customer service phone line when necessary

Your work will ensure:

- All enquiries are responded to promptly and professionally
- Customer journeys run smoothly from enquiry to delivery
- Our systems (Pipedrive, Zapier, Shopify) stay accurate and up to date
- The team can focus on higher-level tasks without things falling through the cracks





What we’re looking for

- Strong written communication skills (this is key)
- Highly organised with strong attention to detail
- Comfortable working across multiple systems
- Proactive and able to take initiative
- Calm, friendly, and solutions-focused
- Able to follow structured processes accurately
- Interest in health and wellness

Customer service, admin or support experience is a plus, but attitude and reliability matter most. Hours & flexibility

- 20 hours per week (leading to full time for the right person)
- Set shifts, with some flexibility once fully trained
- Hybrid role (one day in office once trained)
- You must be available for full-time hours over December/January to cover leave.

Why you’ll like this role

- Supportive, organised team
- A role that genuinely makes a difference to the business
- Clear pathway to grow into a full time position
- Opportunity to take on more responsibility over time
- You will eventually support the wider team and help cover operations during leave periods

Job Type: Part-time Pay: $31.00 – $34.00 per hour

Benefits

- Employee discount
- Professional development assistance
- Work from home

Application Question(s):
- How many years of experience do you have in customer-service roles?
- Do you have experience managing a shared inbox or responding to customer enquiries?
- How comfortable are you working independently and managing your own tasks?

Work Location: Hybrid remote in Willetton WA

📌 Operations and customer support role (Willetton)
🏢 Hot Stuff Saunas
📍 Willetton