PROFESSIONAL HOLIDAY HOMES

EPPING, SYDNEY NSW

ADMINISTRATIVE ASSISTANTS (ADMINISTRATION & OFFICE SUPPORT)

PART TIME

$30 – $35 PER HOUR

OPERATIONS ASSISTANT | HOLIDAY RENTALS

EPPING, NSW | PART-TIME | MONDAY-THURSDAY | 20 - 25 HOURS PER WEEK

We are a growing holiday rental management company managing approximately 250 short-term rental properties across the South Coast and Jervis Bay area.

We’re seeking an exceptionally organised and proactive OPERATIONS

ASSISTANT to work directly with our Head of Operations and provide administrative and operational support across the business.

This is a varied role suited to someone who loves creating order,

keeping people and projects on track, following things through and making sure the details don't get missed.

The position is based in our EPPING OFFICE, MONDAY TO THURSDAY.

ABOUT THE ROLE

Reporting directly to the HEAD OF OPERATIONS, your primary responsibility will be providing administrative, organisational and operational support across the departments overseen by the Head of

Operations, including Customer Service, Administration, Housekeeping and Maintenance.

You’ll help keep priorities, projects, reporting, recruitment,

documentation and follow-ups organised and progressing.

You will also provide dedicated back-office support to our

Housekeeping Coordinator and Maintenance Coordinator.

This is NOT A PROPERTY-BASED OR LIVE OPERATIONS ROLE. Our Housekeeping

Coordinator manages day-to-day housekeeping operations, while our

Maintenance Coordinator manages day-to-day maintenance and physical linen logistics.

Your role is to provide the structure, administration, systems and follow-through that keeps these functions organised behind the scenes.

KEY RESPONSIBILITIES

SUPPORTING THE HEAD OF OPERATIONS

- Work directly with the Head of Operations to progress operational priorities and projects.
- Maintain action lists, trackers and follow-ups and ensure agreed actions continue progressing.
- Assist with preparation of operational reports, spreadsheets and

KPI information.
- Prepare information and documentation for meetings and follow up agreed actions.
- Draft routine emails, internal communications, procedures and other documentation.
- Assist with operational projects and business improvement initiatives.
- Gather information and undertake research to support operational decisions.
- Follow up staff, contractors and suppliers for information or actions where required.




- Provide recruitment and HR administration support.
- Assist with general administration across Customer Service,

Administration, Housekeeping and Maintenance.
- Handle confidential business and employee information appropriately.

HOUSEKEEPING RECRUITMENT & ADMINISTRATION

- Manage housekeeping recruitment administration and candidate pipelines.
- Coordinate job advertisements, applications and interview scheduling.
- Prepare and follow up onboarding documentation.
- Coordinate police checks, agreements, forms and compliance requirements.
- Maintain housekeeper compliance records and registers.
- Coordinate induction scheduling with the Housekeeping Coordinator.
- Maintain housekeeping capacity, allocation and recruitment information.
- Compile housekeeping performance and quality information.
- Assist with housekeeping communications, meetings and training administration.
- Maintain accurate records of housekeeping performance and improvement actions.

MAINTENANCE & LINEN ADMINISTRATION

Our Maintenance Coordinator retains responsibility for day-to-day maintenance operations and physical linen logistics. Your role will provide administrative support, including:

- Maintaining contractor and trades records.
- Assisting with trades and contractor recruitment administration.
- Coordinating contractor applications and documentation.
- Assisting with maintenance reporting and KPI information.
- Maintaining supplier and contractor databases.
- Assisting with linen and laundry documentation and supplier administration.
- Assisting with ordering, invoice and record administration where required.
- Following up routine information or documentation on behalf of the

Maintenance Coordinator or Head of Operations.

SYSTEMS, PROCESSES & REPORTING

- Maintain spreadsheets, trackers, registers and operational databases.
- Assist with KPI and operational reporting.
- Maintain procedures, workflows, forms and templates.
- Assist with Process Street and other operational systems.
- Track actions arising from operational improvement plans.




- Follow up outstanding information and ensure records remain accurate.
- Assist with testing and implementation of process and system improvements.
- Identify opportunities to improve administrative efficiency and organisation.

ABOUT YOU

You are the type of person who sees something outstanding and follows it through rather than waiting to be reminded.

You enjoy bringing structure to busy environments and are comfortable supporting a senior manager with multiple competing priorities.

You are highly organised, detail-focused and reliable, with strong judgement and discretion. You can be given a desired outcome, work out what information or actions are required and progress it with limited supervision.

Most importantly, you are someone who FINISHES THINGS. You follow up,

keep accurate records and make sure actions don't disappear amongst competing priorities.

SKILLS & EXPERIENCE

ESSENTIAL

- Strong administration, organisation and time-management skills.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Confidence using technology, spreadsheets and business systems.
- Ability to manage multiple priorities and follow tasks through to completion.
- Ability to work independently and use initiative.
- Strong follow-up skills and a high level of personal accountability.
- Ability to work with confidential or sensitive information.
- Practical problem-solving skills and sound judgement.

HIGHLY REGARDED

- Previous experience as an Operations Assistant, Administration

Assistant, Executive Assistant or Personal Assistant.
- Experience directly supporting a senior manager.
- Experience within property management, accommodation, hospitality or a service-based business.
- Recruitment and onboarding administration experience.
- Experience maintaining compliance records and registers.
- Contractor or supplier administration experience.
- Experience preparing reports or monitoring KPIs.
- Experience maintaining procedures, workflows or process documentation.

WHAT'S ON OFFER?

- Permanent part time position – 20 - 25 HOURS PER WEEK.
- Epping-based office role.
- $30-$35 per hour depending on experience.
- A varied role with direct exposure to operational decision-making and business improvement.
- Opportunity to work closely with the Head of Operations and have a meaningful impact on the organisation and efficiency of a growing business.

📌 Operations Assistant (Epping)
🏢 Professional Holiday Homes
📍 Epping