The Young Men's Christian Association

At The Y Queensland, every interaction matters. Whether you're helping an employee navigate onboarding, responding to a family's enquiry or giving a service leader the information they need, you'll help create an experience where people feel genuinely supported.

We're looking for a proactive and customer-focused OSHC Administrator to support our Outside School Hours Care leadership team and services across Queensland from our head office in Stafford.

You'll often be one of the first people our services, employees, families and stakeholders turn to for help. That means how you communicate, respond and follow through will be every bit as important as the accuracy of your administration.

If you enjoy solving problems, building positive relationships and making things easier for the people around you, you'll make a real impact here.

Why You'll Love Working With Us

At The Y Queensland, you'll join a purpose-driven organisation that invests in its people and the communities we serve.

You'll receive

- A competitive salary starting at $61,473 and commensurate with experience
- Salary packaging to help increase your take-home pay
- Ongoing learning and professional development opportunities
- Discounted private health insurance
- Access to our Employee Assistance Program
- A supportive and collaborative team environment
- A varied role with exposure across a large OSHC network
- The opportunity to support services making a difference for children and families across Queensland





Your Impact This is a hands-on support role where exceptional customer service and strong administration go hand in hand.

You'll

- Deliver friendly, responsive and professional support to employees, families and stakeholders
- Act as an approachable point of contact, taking ownership of enquiries and following them through to resolution
- Provide high-quality administrative support to the OSHC leadership team
- Coordinate onboarding activities and help create a smooth experience for new employees
- Maintain accurate employee records, qualifications and compliance documentation
- Prepare reports, correspondence and business documentation
- Support audit preparation, record management and ongoing compliance activities
- Coordinate meetings, events and general team administration
- Build trusted relationships with OSHC Coordinators, Managers and teams across the organisation
- Identify practical ways to improve administrative processes and the experience of the people we support

What You'll Bring You combine robust administrative capability with a genuine desire to help people. You communicate with warmth and professionalism, take ownership of your work and understand that excellent service is often found in the small details.

You'll also bring





- Previous experience in administration, customer service or business support
- A strong customer-service mindset and confidence supporting a range of people
- Clear and professional written and verbal communication
- Strong organisational and time-management skills
- Exceptional attention to detail
- The ability to manage competing priorities while remaining calm and responsive
- Confidence using Microsoft Office and learning new systems
- A proactive, positive and solutions-focused approach
- Reliability and a commitment to following through on what you say you'll do

Experience within education, childcare or a not-for-profit organisation would be valuable, but it isn't essential. We're most interested in your capability, initiative and commitment to providing a great experience for others. What You'll Need

- A current Blue Card or the ability to obtain one
- Willingness to complete a National Police Check
- A strong commitment to safeguarding children and maintaining confidentiality

About The Y Queensland For more than 160 years, The Y Queensland has created opportunities for children, young people and communities to belong, grow and thrive. Across childcare, recreation, education, camping and community programs, our people are united by one purpose: creating a positive impact in the lives of others.

Ready to bring your organisation, initiative and customer-service skills to a role with real purpose? Apply now and help our OSHC services thrive.

📌 Outside School Hours Care Administrator (Stafford)
🏢 YMCA of Queensland
📍 Stafford