Job Description

The Opportunity

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Ready to take your career to the next level? Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division! Based in Southport, this is your chance to thrive with Australia's largest single provider.

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In this pivotal role, you'll be working closely with employers and apprentices to ensure both parties are well-prepared from the start. You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience on both sides.

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Day to day you will provide exceptional customer service and be responsible for but not limited to:

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- Handle high-volume inbound calls and digital interactions to assist customers with the Australian Apprentice Get Ready Check process.
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- Consistently meet performance targets, including call quality and handling time, while maintaining a strong focus on customer satisfaction.
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- Deliver outstanding customer service by offering effective, timely, and customer-focused solutions.
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- Liaise with internal teams and external stakeholders to ensure seamless service delivery and issue resolution.
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- Build and maintain positive relationships with clients, customers, and relevant partners.
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- Accurately complete administrative tasks such as data entry, record keeping, and updating internal databases.
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- Ensure all customer information is accurate and up to date in line with organisational standards.
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About you

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You will be a positive, adaptable, and driven self-starter with a passion for providing excellent customer service and support. With experience in customer service, administration, recruitment or employment services you will bring your:

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- Excellent phone manner and presentation for video calls
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- Ability to analyse, interpret and follow guidelines and procedures
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- Proven capacity to meet set targets and KPIs
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- Passion for working collaboratively and consultatively with internal and external stakeholders
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- Experience influencing and negotiating within a complex and fast-changing environment
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- Strong attention to detail and proven accurate and efficient data entry skills
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- Demonstrated high level of computer literacy across a range of programs
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Find your ME at MEGT

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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

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We're proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 - and we live it every day. We support work-life balance and offer great benefits to help you thrive:

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- Hybrid & flexible working options
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- 14 weeks paid parental leave after 6 months
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- $500 My Benefits voucher referral bonus
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- 3 paid Christmas close-down days
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- Buy or cash out extra annual leave + 17.5% leave loading
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- Pro-rata long service leave after 7 years
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- Salary packaging available (non-PBI)
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- Professional development & study support
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment

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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

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We are an Equal Prospect Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

📌 Assessment Services Consultant (City of Gold Coast)
🏢 MEGT (Australia
📍 City of Gold Coast