Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Concierge Bayside is a relaxed independent retirement community set in the beachside suburb of Hampton East, just 14 km from Melbourne's CBD. Residents enjoy easy access to Brighton Beach, Hampton Street's vibrant café and dining scene, Westfield Southland, and Holmesglen Private Hospital and stunning parklands right on the doorstep. As a Service Coordinator you will provide key support and be a trusted friendly presence within the village, addressing resident requests, maintaining communal spaces to a high standard, providing reception support, site security, enquiries, and incident reporting. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts.

This is a casual role, helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands!

Your Impact

- Providing all‑rounder support across the village, including communal domestic cleaning duties and maintaining shared spaces to a high standard
- Supporting café and kitchen teams during meal services/events to create an enjoyable dining experience
- Provide concierge services to residents and support with adhoc admin duties when required
- Be the first responder to any village issues that arise including emergency calls,



safety & security issues and providing first aid where needed
- Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

What you will bring

- Experience delivering excellent customer service in a community‑focused environment (e.g. background in hospitality, retail, aged care or administration)
- Experience delivering cleaning or facilities upkeep in a customer-facing or community environment (e.g. hospitality, retail, aged care or facilities services)
- Pride in maintaining shared spaces to a high, consistent standard
- A welcoming and dependable nature, with confidence working autonomously
- Confidence and responsibility to manage incidents and support residents in an emergency during overnight stays
- Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
- Current First Aid & CPR Certificate (or willingness to obtain prior to employment)
- Current COVID-19 Vaccinations up-to-date (required)

What we offer

- $37.93/hr including casual loading + superannuation + relevant award entitlements including penalty rates, overtime and allowances
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Annual flu vaccinations and skin checks




- The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
- Sleepover accommodation, allowance and amenities provided (if you stay overnight)
- Opportunities to pick up additional shifts at our neighboring villages

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.

PandoLogic. Keywords: Customer Service Representative, Location: Hampton, VIC - 3145

📌 Service Coordinator (Hampton)
🏢 Aveo
📍 Hampton