- A varied and challenging role will have the successful applicant provide professional and customer-focused advice on Planning and Development enquiries.
- Competitive annual salary commencing at $86,068, plus up to 15% superannuation
- Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

Officer Customer Engagement - Fixed Term, Maternity Leave - Internal Only.

Remuneration: Annual salary commencing at $86,068, plus up to 15% superannuation

Closing Date: Sunday 27th September 2026 at 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.

Are you ready to take the next step in your customer service career?

Gympie Regional Council is seeking a knowledgeable, customer-focused and solutions-oriented existing GRC team member to join our Planning and Development Customer Contact Service Point on a Maternity Leave position, through to October 2027.

This role is an exciting opportunity for someone who enjoys helping customers navigate more complex enquiries, sharing knowledge with colleagues and contributing to improvements that make it easier for our customers to do business with Council.

About the role

As a key escalation point within the Customer Contact team, you will provide high-quality, accurate and consistent advice to customers across face-to-face, telephone and email channels.

You will use your knowledge of Planning and Development processes, legislation and Council policies to assist customers with technical enquiries and support them to submit complete applications.

You will also play an significant role in supporting your colleagues by providing informal feedback, sharing knowledge, assisting with training and information sessions, and helping the team manage daily priorities.

What you’ll be doing

In this role, you will:

- Provide professional and customer-focused advice on Council and Community Sustainability enquiries.
- Manage escalated and complex applications and customer enquiries.
- Support Customer Contact Officers by sharing knowledge, providing guidance and contributing to training.




- Assist customers and community members to understand requirements and submit complete applications.
- Contribute to the delegation and coordination of daily duties while maintaining a strong customer service focus.
- Identify opportunities to improve business processes, information and customer experiences.
- Undertake a range of administrative activities, including document management, data entry, application processing, invoicing and quote generation.
- Accurately process Council payments and complete daily banking reconciliations.
- Build and maintain positive relationships with internal and external customers and stakeholders.
- Contribute positively to team culture by supporting colleagues, receiving feedback and identifying opportunities for improvement.
- Provide customer service at other Council customer service points when required to support business continuity.

About you

We’re looking for someone who is confident, resilient and committed to delivering an exceptional customer experience.

You will bring:

- Knowledge of legislation and policy, preferably within a Planning and Development environment.
- Highly developed verbal, written and active listening skills, with the ability to communicate effectively with a diverse range of customers and stakeholders.
- The ability to work independently while also contributing positively within an integrated team setting.
- Robust organisational skills and the ability to manage competing priorities and high-volume workloads.
- A proactive approach to learning, professional development and continuous improvement.
- The ability to build effective working relationships and confidently manage complex or escalated customer matters.

It would be advantageous if you also have:
- Previous customer service experience within a Planning and Development Directorate in Local Government.
- A Diploma in Local Government (Planning),



or equivalent experience or exposure to Local Government.
- Experience with cash handling processes.

Mandatory requirement

- A current and maintained Queensland ‘C’ Class driver licence.

Why apply?

This is an opportunity to expand your knowledge, support your colleagues and make a real difference to the customer experience.

If you’re someone who enjoys solving problems, sharing your expertise and finding better ways to support customers and colleagues, we’d love to hear from you.

Take the next step and put your experience and knowledge to work in this exciting internal opportunity.

Position Description

For a full position description containing essential and desirable criteria, please click here.

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Customer Contact, Bianca Hood via email [email protected]

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email [email protected]

Keen to apply? - Simply visit SharePoint

1) Download and review the position description above
2) Complete the information below as requested using your personal email.
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 27th September 2026 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

📌 Officer Customer Engagement - Maternity Leave Fixed Term, Internal Only (Queensland)
🏢 Gympie Regional Council
📍 Queensland