About Us

Harmony Auto is one of Australia’s fastest-growing electric vehicle dealership groups. We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.

As our business continues to grow, we are looking for a Customer Experience Coordinator to join our customer experience team.

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Key Responsibilities
Customer Service & Support

- Handle customer enquiries via phone, email, and in person, providing accurate and timely assistance

- Resolve customer issues professionally and efficiently while maintaining a positive customer experience

- Assist customers with bookings, service updates, delivery arrangements, and general enquiries

- Maintain a high level of customer satisfaction across all touchpoints

Administration & Case Management

- Maintain accurate customer records within internal systems

- Track and follow up on customer enquiries and outstanding matters

- Support documentation, filing, and general administrative activities

- Assist with preparing reports and updating customer information where required

Dealership Coordination

- Liaise with sales, aftersales, delivery, and workshop teams to ensure a smooth customer experience





- Support internal communication and coordination between departments

- Assist with ad hoc operational and customer service projects

About You

- Passionate about customer service and helping people

- Strong verbal and written communication skills

- Friendly, professional, and confident interacting with customers

- Well organised with solid attention to detail

- Able to multitask and prioritise effectively in a busy environment

- Positive attitude and willingness to learn

- Comfortable using Microsoft Office and business systems

Requirements

- Previous customer service, reception, or administrative experience preferred

- Strong communication and interpersonal skills

- Valid Australian Driver’s Licence (mandatory)

- Ability to work across different Melbourne locations if required

- Eligibility to work in Australia

Why Join Us?

✅ Work in the rapidly growing EV industry with a leading global automotive brand

✅ Supportive, multicultural, and collaborative team culture

✅ Growth opportunities opportunities across customer service, operations, administration, and dealership management

✅ Training and development provided

✅ Dynamic dealership environment with opportunities to learn multiple aspects of the automotive industry

📌 Customer Experience Coodinator （BYD Caroline Springs）
🏢 Harmony Auto
📍 Caroline Springs