Club Crew

Club Crew are the heartbeat of Movement Health Clubs. They maintain the member experience across five unique but interconnected areas of responsibility. This role is about more than reception, sales or gym floor coverage—it's about being a connector, a guide, and a culture-shaper in a brand that puts Mental Fitness first.

If you're someone who thrives in a dynamic environment, enjoys interacting with people, and is passionate about health and fitness, this role offers the opportunity to make a meaningful impact and be part of a team that's truly making a difference.

Join us at Movement and be part of something special!

Qualifications Required

- First Aid Certificate

- CPR

- Blue Card

- Fitness qualifications - Certificate 3 (or currently studying)

Hours are rostered and may include early mornings, evenings and weekends.

Fitness Industry Award Level 3/3A

Responsibilities

Facility

· Ensure the club, including Group Fitness rooms and pools, remains clean, comfortable, and safe.

· Perform open/close procedures, stock checks, light cleaning, and tidy all areas including car park.

· Report maintenance issues, complete daily task sheets, and ensure signage and equipment checks are up to date.

Member Administration

· Administer the GymMaster system with accuracy: account creation, membership updates, payments, and POS.





· Ensure all documents, agreements, and compliance requirements are complete and scanned.

· Manage class and service bookings, follow-up tasks, and data for automation and communication.

Member Interaction

- Greet every member by name and connect with them in-club and online (calls, texts, emails).

- Handle enquiries, tours, sales, and recent member inductions.

- Monitor and manage behaviour (tailgating, towels, weights, etiquette) and resolve complaints empathetically.

Social Connection

- Create a culture of belonging by facilitating introductions, events, and casual conversation.

- Capture and contribute authentic content: behind-the-scenes moments, class energy, member stories.

- Support the MEM by contributing to the club's social calendar and content schedule.

Progress Journey

- Guide members through the Progress Process 5 steps: Purpose, Priority, Action, Motivation, and Habits.

- Conduct inductions, consultations and reviews to identify Journey Positions and recommend relevant Mindsets and tactics.

- Support member use of the Movement Challenger App and engagement with our Curriculum online and offline.

- Encourage participation in the Progress Challenge and related events and groups.

📌 Club Crew - Movement Health and Fitness (Cornubia)
🏢 Movement Health and Fitness
📍 Cornubia