About the role

As a Service Coordinator, you'll play a key role in supporting participant onboarding, building strong relationships with participants and their support networks, and ensuring services are delivered in line with individual goals and NDIS requirements. This is a fast-paced, participant-focused role that involves coordination, planning, and problem-solving. You'll work closely with participants, families, Support Coordinators, and our internal rostering team to make sure supports are delivered smoothly and consistently.

Key responsibilities

- Supervise day-to-day operations across multiple supported homes

- Support service reviews, participant assessments, and Intake processes

- Provide ongoing mentoring, guidance, and performance support to House team leaders and Support Workers

- Ensure services align with individual care plans and NDIS guidelines

- Monitor and manage NDIS funding, budgets, and participant outcomes

- Conduct regular home visits, audits, and quality assurance checks

- Liaise with families, health professionals,



and other stakeholders

- Oversee rosters, incident reports, documentation, and service compliance

- Contribute to strategic planning, staff recruitment, training, and development

- Create and maintain a culture of safety, professionalism, and client-first service

About you

- Diploma of Community Services or equivalent qualification

- Permanent Resident or Australian Citizen or with full work rights

- Previous experience in the disability sector

- Excellent organizational and administrative skills

- Solid written and verbal communication skills

- Ability to multitask and manage competing priorities

- Passionate about disability care with a willingness to learn and grow

- Knowledge or previous experience with NDIS processes, compliances and guidelines (desirable)

- Previous experience in Community services or Disability Services (desirable)

📌 NDIS Support Coordinator/Team Lead Service Coordinator (Welshpool)
🏢 National Disability Provider
📍 Welshpool