Family Support Worker

Casual | Karratha, WA | SCHADS Award - Level 3

Why this role matters

Every day, women, children and young people arrive at the Karratha Women and Children's Centre seeking safety, stability and hope. Your presence helps transform crisis into possibility. You offer warmth at first contact, practical support during vulnerable moments and encouragement as clients work toward safety and wellbeing. You help create an environment where people feel safe, valued and empowered. Small moments of support can make a lasting difference, and your contribution becomes part of someone's journey toward healing and stability.

About the role

The Salvation Army's Family Violence Stream is seeking a compassionate and motivated Family Support Worker to join the Karratha Women and Children's Centre. KWCC provides crisis accommodation and case management support to women, children and young people experiencing family and domestic violence and other crises.

This position offers a mix of day, afternoon and waking night shifts. You will support clients across different parts of the service. You will help create a safe, welcoming and empowering environment by supporting clients to work toward case plan goals. You will assist with daily operations and ensure the centre runs smoothly. Responsibilities include phone and reception support, preparing units for new intakes, facilitating activities, maintaining accurate client records and providing practical assistance to women, children and young people accessing the service.

This casual role pays in accordance with the SCHADS Level 3 Award.

How you will make an impact

- Providing a warm and responsive first point of contact for clients

- Addressing immediate needs and supporting engagement with case planning

- Assisting clients to access internal and external support services





- Contributing to individual and group activities and ensuring clear communication across shifts

- Identifying risks and escalating concerns to senior staff

- Participating in team meetings, supervision, training and reflective practice

- Supporting daily operations including preparing units, maintaining shared spaces, transporting clients and managing phone calls and visitors

- Helping maintain a safe, organised and welcoming setting aligned with TSA values

What you will bring

- Experience in a community services setting

- Qualification in Community Services or a related field (preferred but not essential)

- Strong time management skills and the ability to work both autonomously and within a team

- Confidence using computer systems and maintaining accurate records

- Integrity, resilience and cultural awareness

- Ability to build respectful and supportive relationships with clients

- WA Driver's Licence

- First Aid Certificate or willingness to obtain

- Working With Children Check or willingness to obtain

What we offer

- $40.49 - $43.42 hourly plus superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging

- Remote Area Housing Benefit for employees who live and work in the region up to $31,800 tax free and Entertainment Benefit up to $2,650 tax free

- Generous paid parental leave for primary carers

- Purchased Leave Scheme offering up to eight weeks per year and five days paid leave annually to experience working in other TSA programs





- Flexible working arrangements

- Access to EAP and a range of health and wellness initiatives

- Ongoing training and development to support your growth

- A rewarding and purpose driven career that makes a positive and lasting social impact

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you are ready to support women, children and young people experiencing crisis and contribute to a safe and empowering environment, we would love to hear from you. Please submit your application including a resume and cover letter outlining your suitability for the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

📌 Family Support Worker (Karratha)
🏢 The Salvation Army
📍 Karratha