About us

Legacy is one of Australia's oldest and most trusted charities. In 1923, Legacy made a promise to help veterans' families carry on with their lives after the loss or injury of their loved one. It was a simple promise Legacy keeps today. Providing the same stability, guidance and assistance a partner would normally provide to their family. With a group of dedicated volunteers, known as Legatees, Legacy Brisbane currently supports over 3000 widow(er)s, 117 people with a disability and 195 Legacy youth.

About the role

An opportunity exists for an experienced Community Service Officer who can go above and beyond when it comes to delivering services to clients and Legatees. You will be confident and experienced in working from a strength based, person centred approach. You will be known for your excellent interpersonal and relationship-management skills. You will be proactive and looking to join an organisation that is dedicated to enhancing lives.

This position is part time (30.4 hours per week) and will require you to work from the Fraser Burnett Legacy office in Maryborough (a minimum 3 days a week) with flexibility to work from home also.

If you are passionate and committed to improving the quality of life for families of veterans (including children, young people, people with disability, older people, widows/ers and partners) then apply for this role and join our Community Service team.

Key responsibilities

- Conduct client enrolments, intake and assessments, support planning, and reviews

- Provide personal support, including bereavement support, information, advocacy, and referral services





- Coordinate complex client interventions and assist with DVA pension applications for new widows/widowers

- Support and enable Legatees in service delivery through attendance at Contact Group meetings and ongoing communication

- Contribute to event coordination for youth, people with disability, and young families throughout the year

- Participate in Legacy fundraising activities, such as Legacy Week and Anzac Day

- Maintain current knowledge of service delivery and referral policies and procedures, and communicate effectively with clients, Legatees and volunteers

- Keep accurate and compliant client records in line with legal, ethical, and organisational requirements

- Plan, monitor and report on activities as required, and undertake additional duties relevant to the role

Skills and Experience

- Minimum of a Diploma in Community Services, Welfare or Youth Work

- Minimum of 2 years' previous experience working within the community sector

- High level of interpersonal/ communication skills with proven ability to engage with and build trust and rapport with internal/external stakeholders

- Highly developed organisational skills, with attention to detail and the ability to establish priorities and meet deadlines

- Proven ability to work independently and as part of a team





- Ability to travel to visit clients with use of own private motor vehicle & current QLD driver's license (unrestricted)

Highly Regarded

- Sound knowledge of government services such as DVA, My Aged Care and NDIS

- Current First Aid certificate or willingness to obtain one

- Previous experience with CRM and online case management tools

- Knowledge of trauma informed practice, person centred practice and a strength based approach to service delivery

- Experience with Microsoft Office suite of products including Word, Excel, Outlook and Teams

What We Will Offer You

- The opportunity to work in a values-driven organisation

- Access to salary packaging to increase your take-home pay

- A collaborative and supportive team setting

- Be part of an organisation making a real difference in the lives of veterans' families

Our Commitment to Child Safety & Ethical Recruitment

At Legacy Brisbane, safeguarding children is central to everything we do. We have a zero-tolerance approach to child abuse and embed child-safe practices throughout our operations. All staff must hold a current Blue Card, undergo a National Police Check and comply with ongoing child-safety requirements.

To Apply

Please submit your cover letter and updated résumé, outlining your suitability for the role.

Additional Requirements

Applicants must undertake a police check, hold a Positive Blue Card, and provide proof of a valid driver’s licence. Due to the nature of the role, proof of vaccination status is also required.

No recruitment agencies, please.

📌 Community Service Officer (Brisbane)
🏢 Brisbane Legacy
📍 Brisbane