About the role

This is primarily a customer service and front counter sales role. You'll be one of the first people our customers meet when they visit or contact Melbourne Brick, helping them with enquiries, product selections, orders and general advice.

Key responsibilities

- Greeting and assisting customers at our front counter and showroom
- Answering incoming phone and email enquiries
- Helping customers select suitable products
- Preparing quotes and processing orders
- Following up customer enquiries
- Assisting builders, bricklayers and other trade customers
- Working closely with our sales and yard team
- Learning our range of bricks, pavers and associated products

About you

- Genuinely enjoys helping and talking to customers
- Has a friendly, positive and professional manner
- Is reliable, punctual and well organised
- Is comfortable using computers and learning new systems




- Can communicate confidently in person, over the phone and by email
- Enjoys working as part of a small, experienced team
- Is willing to learn and isn't afraid to ask questions
- Can manage several customer enquiries while staying organised
- Previous experience in customer service, retail, trade sales, hardware, building supplies or a similar environment would be an advantage, but isn't essential

About us

Melbourne Brick is a long-established, family-owned business that has been helping Melbourne homeowners, builders, landscapers and trades with bricks, pavers and building products for nearly 40 years. We're a hands-on business where everyone contributes and customer service is key.

📌 Customer Service & Sales (Glen Iris)
🏢 Melbourne Brick
📍 Glen Iris