About the role

We are seeking an experienced and dynamic Store Supervisor to join the team at Specsavers Merrylands. This is a full-time position based in Merrylands NSW 2160. As Store Supervisor, you will play a crucial role in ensuring the smooth day-to-day operations of our store, maintaining high standards of customer service, and supporting both our team and customers. You will report directly to the Store Manager and be responsible for leading our team during your shifts, implementing company policies and procedures, and driving sales performance whilst maintaining a positive shopping environment.

Key responsibilities

- Supervise and support team members on shift, ensuring excellent customer service standards are maintained at all times

- Assist with the training, development and performance management of staff members

- Monitor stock levels and assist with inventory management, including receiving and organising stock

- Ensure compliance with company policies, procedures and health and safety regulations

- Handle customer queries and complaints professionally, resolving issues to maintain customer satisfaction

- Contribute to achieving store sales targets and promoting Specsavers products and services

- Maintain the store environment, including till reconciliation, security procedures and opening and closing duties

- Assist with visual merchandising and maintaining a clean, organised store layout

- Support the Store Manager with administrative duties and store reporting requirements

- Identify and escalate issues or concerns to Store Manager when necessary

What we're looking for

- Proven experience in a retail supervisory or team lead role, ideally within the optical, healthcare or customer-focused retail environment

- Strong leadership skills with the ability to motivate, manage and develop team members effectively





- Excellent customer service skills with a customer-first approach

- Proven ability to manage multiple tasks and priorities in a fast-paced environment

- Strong communication and interpersonal skills

- Proficiency with retail systems and point-of-sale (POS) software

- Knowledge of stock management and inventory control practices

- Flexible approach to shift work, including evenings and weekends as required

- Demonstrated problem-solving abilities and initiative

- Commitment to health and safety standards and company policies

- Prior experience in the optical industry or Specsavers is highly desirable but not essential

What we offer

- Competitive salary and performance-based incentives

- Employee discount on Specsavers products and services

- Comprehensive training and development opportunities to support career progression

- Supportive and collaborative team environment

- Adaptable working arrangements where possible

- Health and wellbeing support for all team members

About us

Specsavers Merrylands is part of the Specsavers group, a leading independent optical and hearing retailer with a strong commitment to providing quality eyecare and hearing solutions to our communities. We pride ourselves on delivering exceptional customer service, offering a wide range of quality eyewear and hearing products, and creating a welcoming environment for all our customers. Our team is passionate about helping customers find the perfect solutions for their vision and hearing needs, and we value teamwork, integrity and customer satisfaction in everything we do.

Apply now

If you are an experienced retail professional with supervisory experience and a passion for customer service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role at Specsavers Merrylands.

📌 Store Supervisor - Specsavers Merrylands
🏢 Specsavers Merrylands
📍 Merrylands