- You will lead assessments and case management for people seeking redress.
- You will guide a team through sensitive and complex applications.
- You will help people access redress and support services when they need them.
- You will use your skills to make fair, clear and timely decisions.
- Fixed-Term (until 30/09/2027), full-time role earning $142,790 - $191,084per year, plus super.

What you will do

As principal assessor and program officer, you will lead case management and assessments.

You will guide your team while also working directly with applicants.

You will:

- lead sensitive case management and support applicants through the application process.
- coordinate complex assessments and write clear reasons for recommended outcomes.
- guide team practice and promote trauma-informed support for applicants.
- provide authoritative advice on complex issues to senior leaders.
- check records, reports and assessment work to support quality and timely outcomes.

About you

There are no mandatory qualifications for this role. A qualification in social work, psychology and/or nursing is highly desirable.

You should also have:

- experience leading projects that support people affected by trauma or other harm.
- strong skills in trauma-informed case management and complex support.
- strong writing and analysis skills to assess complex information clearly.
- the ability to lead people, manage difficult conversations and improve service quality.

To learn even more about this role, please read the position description.



If you have any further questions, feel free to email Karen Holmes at ••••@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child protected and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

📌 Principal Assessor and Program Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne