Job Description
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise.
It has 150,000+ professionals working for ****+ Global Customers (including Fortune 500 companies) in 90 Countries.
We're part of the esteemed Mahindra group, headquartered in India.
Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
We are looking for an experienced NBA Designer with strong hands-on expertise in Pega Customer Decision Hub (CDH) to join a Customer Lifecycle Management squad.
This role will focus on designing, developing, testing, and optimising Next Best Action strategies that support personalised customer engagement and business outcomes.
Key Responsibilities
Work within a Customer Lifecycle Management squad to understand business goals and technical requirements for NBA activities.
Design, develop, and execute NBA strategies using the Pega CDH platform.
Create actions, treatments, engagement policies, arbitration rules, taxonomy, content, and decision rules within Pega CDH.
Partner with NBA Analysts and business stakeholders to define NBA designs and technical requirements.




Design and conduct A/B and multivariate testing to optimise decision strategies based on results and performance.
Collaborate with Data Science and Insights teams to analyse data and support ongoing performance improvement.
Support testing, QA, and business simulations to enhance the effectiveness of NBA activities.
About You
Extensive hands-on experience with Pega CDH, preferably version 8.23 or minimum 8.7x onwards.
Experience with Pega 1:1 Operations Manager is preferred.
Good working knowledge of the Strategy Framework for Pega CDH NBAD.
Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
Experience with testing methodologies to support continuous improvement of Next Best Action and Next Best Experience strategies.
Strong SQL skills and valuable understanding of relational database structures; Teradata experience is a plus.
Knowledge of direct marketing legislation, including the Privacy Act, Spam Act, and DNCR Act.
Highly technical, hands-on, motivated, and collaborative, with excellent communication skills and experience working across diverse teams.
If you are passionate about customer decisioning, personalisation, and delivering data-led customer experiences through Pega CDH, we would love to hear from you.

📌 Nba Designer - Pega Cdh (New South Wales)
🏢 Tech Mahindra
📍 New South Wales