Job Description
ABOUT US
Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty.
We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.
Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC, WA and the ACT.
ABOUT THE ROLE
Mounties Care Mobility & Independence is searching for a dedicated andexperiencedFranchiseManagerto join our team on afull-timebasis to support a national franchising business with franchises across Victoria and Western Australia.
As a Franchise Manager, you will partner closely with franchise owners to elevate store performance, strengthen operational standards and bring our brand experience to life for every customers.
Partner with franchisees to grow sales, margin and overall profitability
Analyse store performance data and translate insights into clear, actionable improvements
Support product mix, merchandising, promotions and seasonal execution across stores
Coach and influence store teams to improve key retail metrics




Visit stores regularly to assess standards, compliance and operational execution
Ensure strong in-store practices across stock management, merchandising and replenishment
Identify performance gaps and work with franchise partners to implement improvement plans
Build trusted relationships with franchise owners and provide ongoing coaching and support
Act as the key communication link between head office and the franchise network
Ensure compliance with brand standards, policies, and legal requirements through audits and follow-up
Support new store openings, refurbishments and onboarding of current franchise partners
Provide insights on risks, opportunities and overall network performance
ABOUT YOU
The ideal candidate must hold the following as a minimum:
Proven previous experience in a similar role
Can be based in QLD, NSW, VIC or WA - must be willing to travel regularly to each state.
Strong understanding of retail KPIs
Highly analytical, with the ability to turn data into action
Organised, adaptable and comfortable managing competing priorities
Exceptional communication skills including influencing and relationship building skills
Valid Driver's licence and willingness to travel
Willing to provide a criminal record check prior as part of the employment process

📌 Franchise Manager (New South Wales)
🏢 Mounties Group
📍 New South Wales