Job Description
365 Architechs is an award-winning Australian IT consulting and managed services business specialising in the Microsoft technology ecosystem.
We help organisations transform the way they work through innovative solutions across Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Copilot and cybersecurity technologies.
As our business continues to grow, we are looking for a motivated Helpdesk Consultant (Level 1/2) to join our Brisbane team.
This is an excellent opportunity for someone who wants to build a long-term career in technology.
Whether you are an experienced helpdesk professional or an enthusiastic entry-level applicant looking to launch your IT career, we encourage you to apply.
You will work closely with clients across a variety of industries, assisting with support requests, technology deployments, cloud solutions and digital transformation initiatives.
About the Role
365 Architechs is an award-winning Australian IT consulting and managed services business specialising in the Microsoft technology ecosystem.
We help organisations transform the way they work through innovative solutions across Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Copilot and cybersecurity technologies.
As our business continues to grow, we are looking for a motivated Helpdesk Consultant (Level 1/2) to join our Brisbane team.
This is an excellent chance for someone who wants to build a long-term career in technology.
Whether you are an experienced helpdesk professional or an enthusiastic entry-level applicant looking to launch your IT career, we encourage you to apply.
You will work closely with clients across a variety of industries, assisting with support requests, technology deployments, cloud solutions and digital transformation initiatives.
About the Role
As a Helpdesk Consultant, you will be responsible for providing technical support and assistance to our clients while developing your skills across a broad range of Microsoft technologies.
Your responsibilities will include:
Providing Level 1 and Level 2 technical support to clients
Troubleshooting Microsoft 365, Windows, networking and cloud-related issues
Logging,



managing and resolving support tickets in accordance with service level agreements
Assisting with user onboarding, system configuration and device deployments
Supporting Microsoft Teams, SharePoint, Exchange Online and Endpoint Management solutions
Working with senior consultants to deliver client projects and technology implementations
Maintaining documentation and knowledge base articles
Building strong relationships with clients through exceptional customer service
Participating in continual learning and professional development activities
Why Join 365 Architechs?
At 365 Architechs, we believe technology careers should be exciting, rewarding and constantly evolving.
This role offers the opportunity to:
Work with cutting-edge Microsoft technologies
Gain hands-on experience with Dynamics 365, Power Platform, Fabric and Copilot
Develop expertise in cloud computing and modern workplace solutions
Learn from experienced consultants and technology specialists
Build skills in data analytics, cybersecurity and artificial intelligence
Participate in client projects and solution delivery activities
Access ongoing training, mentoring and professional development
Join a collaborative and supportive team culture
Be part of a growing and respected Microsoft-focused consultancy
Essential Experience and Skills
Applicants should demonstrate some of the following:
Strong customer service and communication skills
Passion for technology and problem solving
Experience supporting Windows desktop and laptop environments
Understanding of Microsoft 365 applications and services
Knowledge of Microsoft Teams, Outlook and Office applications
Ability to troubleshoot common hardware, software and network issues
Solid organisational and time management skills
Ability to work independently and as part of a team
A commitment to learning and professional growth
Desirable Experience




The following experience will be highly regarded:
Previous experience in an IT helpdesk, service desk, MSP or technical support environment
Experience supporting Microsoft 365 tenants
Knowledge of Azure services and cloud technologies
Experience with Dynamics 365 applications
Experience with Power Platform solutions, including Power Apps and Power Automate
Understanding of Microsoft Fabric and data analytics platforms
Experience with device management technologies such as Microsoft Intune
Knowledge of networking concepts, firewalls and internet connectivity
Experience delivering technical projects or solution implementations
Cybersecurity Experience (Highly Advantageous)
Candidates with cybersecurity skills and experience will be viewed favourably.
Particular advantages include experience or knowledge of:
Microsoft Defender
Microsoft Purview
Microsoft Sentinel
Identity and access management
Multi-factor authentication
Security monitoring and threat detection
Data protection and information governance
Cybersecurity best practices and frameworks
Desirable Qualifications
Certificate IV in Information Technology
Diploma or Advanced Diploma in Information Technology
Bachelor's Degree in Information Technology, Computer Science or related discipline
Microsoft certifications
Cybersecurity certifications
Networking certifications
Entry-Level Applicants
Entry-level candidates are strongly encouraged to apply.
If you have a genuine passion for technology, strong communication skills and a willingness to learn, we would love to hear from you.
Personal Attributes
Successful candidates will demonstrate:
A positive attitude and professional approach
Curiosity and a desire to continuously learn
Strong analytical and troubleshooting skills
Excellent verbal and written communication abilities
Reliability and accountability
A client-focused mindset
Attention to detail
A collaborative team-oriented approach
Location
This is a full-time, office-based position located in East Brisbane, Queensland.
365 Architechs is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 It Helpdesk Consultant (Queensland)
🏢 365 Architechs
📍 Queensland