Administration Assistant – Join Our Growing Mackay Team

Full time | Monday to Friday | Locally owned family business

About Us

Roy Powell Security is a locally owned and operated family business based in Mackay. We provide trusted electronic security solutions to residential, commercial, industrial and government clients. We are looking for a friendly, organised and proactive Office Administrator to help keep our busy office and daily operations running smoothly.

About the Role

This full-time, Monday-to-Friday position supports senior staff, technicians and customers across our day-to-day operations. It is a varied role suited to someone who enjoys staying organised, solving problems and being a reliable point of contact in a fast-paced team.

Key Responsibilities
Provide friendly and professional customer service by phone, email and in person
Coordinate service calls, schedule jobs and communicate updates to customers and technicians
Organise job paperwork and maintain accurate customer, job and database records
Provide general administrative support to senior staff and the wider team
Prepare and manage routine job documentation, filing, scanning and data entry
Coordinate hire equipment, subcontractors, travel and accommodation when required




Maintain effective administrative systems and suggest practical process improvements
Help keep the office and kitchen areas clean, organised and welcoming

About You
Previous administration or customer service experience
Excellent communication skills and a confident, qualified telephone manner
Solid organisation, time management and attention to detail
The ability to manage competing priorities and meet deadlines
A positive, customer-focused approach and willingness to help
The ability to work effectively both independently and as part of a team
Confidence using Microsoft Office and learning new systems
A current driver licence

Why Join Roy Powell Security?
Permanent, full-time hours from Monday to Friday
A secure role with a respected local family business
A supportive, close-knit team environment
A varied position where your contribution makes a genuine difference
Opportunities to build your skills as the business continues to grow

Ready to Apply?

If you are organised, approachable and ready to become an important part of our team, we would love to hear from you. Submit your resume by clicking Apply Now.

Please note that only shortlisted candidates will be contacted.

📌 Administration Officer Mackay (Australia)
🏢 Roy Powell Security
📍 Australia