About the role

As Reception Lead, you will provide hands-on reception support while helping coordinate and maintain high standards across the reception team. This role is ideal for an experienced medical receptionist who enjoys taking ownership of the front desk, supporting other reception staff and ensuring the day-to-day operation of the practice runs smoothly. You will work closely with Operations Manager, doctors and nursing team.

Salary will be negotiable with experience and opportunity to progress to practice managerial role if suitable.

Key responsibilities
Leading and supporting the reception team during daily operations
Coordinating front-desk workflow and helping manage busy periods
Allocating and coordinating reception shifts and daily duties
Assisting with reception rosters, shift coverage and leave planning
Monitoring attendance, punctuality and shift performance
Ensuring appointments are booked correctly and appropriate appointment types are selected
Supporting reception staff with patient enquiries, phone calls and email correspondence
Handling patient complaints professionally and escalating clinical or serious concerns appropriately
Monitoring outstanding patient accounts and debtors

About you




Previous experience working in a medical practice
Strong experience with medical reception and patient administration
Previous senior reception, supervisory or team leadership experience
Experience using Best Practice Software or similar practice management software
Positive understanding of Medicare billing and private billing
Excellent telephone and written communication skills
Strong attention to detail
Confidence managing multiple priorities in a busy workplace
Ability to support and guide junior reception staff
Ability to liaise and support our doctors and patients needs
Confidence managing difficult conversations and patient complaints

About us

Doctor Northbridge is a contemporary, independently operated general practice located in Northbridge. In addition to general practice, we provide a broad range of services including preventative health, vaccinations, skin procedures, allergy services, ambulatory blood pressure monitoring, Holter monitoring and other treatment-room services. We are continually improving our systems and expanding our services.

📌 Reception Lead: General Practice In Northbridge
🏢 Doctor Northbridge
📍 Northbridge