Cx Capacity & Incident Readiness Manager (New South Wales)

Cx Capacity & Incident Readiness Manager (New South Wales)

14 Sep
|
Shoptalk
|
New South Wales

14 Sep

Shoptalk

New South Wales

Job Description
EatClub in Sydney is seeking a CX Readiness & Response Manager to shape how we prepare for and respond to demand surges across CX, Product, and Engineering.
You will design capacity models, contractor benches, and incident playbooks to keep service smooth during campaigns and outages.
You'll own the end-to-end workflow after incidents, track outcomes, and continuously improve routing, staffing, and AI-assisted tools.

📌 Cx Capacity & Incident Readiness Manager (New South Wales)
🏢 Shoptalk
📍 New South Wales

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