Job Description
About The Role
The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.
About The Role
The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.
You're not a manager, but you're someone people look to.
You'll still spend significant time directly supporting participants — that remains a core part of the role — while also helping shape culture, quality, and consistency across the team.
The mix between direct support and supporting others varies depending on what arises day to day.
This role suits someone who has solid disability support experience and wants more responsibility without stepping fully into management.
What You'll Be Doing
Providing direct support to participants — a substantial portion of the role
Mentoring newer Support Workers — answering questions, modelling good practice, providing on-shift guidance
On-the-job coaching during shifts
Onboarding shadow shifts for new hires
Training delivery (formal sessions where required)
Handling complex care situations as they arise
Acting as a senior point of contact in homes and on programs when the Service Coordinator isn't on shift
Supporting onboarding and induction for new staff
Reviewing and contributing to support plans and shift handover quality
Identifying training needs and flagging issues to leadership
Maintaining the same documentation, compliance,



and safety standards as Support Workers
Continuing your own professional development
What Makes You "Senior"
We're Looking For Someone Who
Has 2–3+ years' direct experience as a Support Worker (or equivalent disability support role)
Has worked with varied participants and complex needs
Has an understanding of what it takes to run a facility (day program or SIL home)
Brings strong communication, empathy, and problem-solving skills
Is comfortable taking initiative and supporting others
Reporting & Progression
Reports to: Service Coordinator (the internal operations role above the Senior Support Worker)
Career pathway: Service Coordinator is the next step up
What You'll Need (Mandatory at Hire)
NDIS Worker Screening Check
First Aid certification
CPR certification
NDIS Worker Induction Modules (completed)
Working With Children Check (WWCC)
Driver's licence (current)
Personal vehicle
Full comprehensive car insurance
Right to work in Australia
Nice to Have
Certificate IV in Disability Support or related field
Previous experience mentoring, training, or supervising staff
Experience with behaviour support, complex care, or specialist participants
Knowledge of NDIS Practice Standards and Quality & Safeguards Commission requirements
Experience handling incidents and writing detailed reports
What We Offer
Pay in accordance with the SCHADS Award at the appropriate Senior Support Worker level
A senior operational role without full management responsibility
Comprehensive paid induction and ongoing training
Targeted training in mentoring, leadership, and complex care
Career progression into Service Coordinator
Ongoing professional development budget
Adaptable scheduling (where roles allow)
Team events and social connection
6-month probation period; 2 weeks' notice once confirmed

📌 Senior Support Worker (Wollongong)
🏢 Superior Care Solutions
📍 Wollongong