• Manage a portfolio of existing law firm customers across Australia and Current Zealand
• Identify cross-sell, upsell and solution expansion opportunities
• Develop strategic account plans supporting customer growth and retention
• Build trusted relationships with key decision-makers and act as a strategic advisor
• Conduct customer business reviews and lead commercial conversations
• Partner with Customer Success, Marketing, Product and Partnerships
• Maintain accurate sales pipeline, forecasts and customer activity in Salesforce
• Capture customer feedback and provide insights to Product and Marketing
• Build relationships with strategic partners
• Achieve quarterly revenue targets while maintaining customer satisfaction
Requirements
Three + years in a customer success or account management role within legal technology
Familiarity with practice management and accounting solutions
Ability to build trusted relationships and long-term partnerships
Ability to identify opportunities to expand customer value
Confidence navigating commercial conversations
Ability to understand customers' businesses and tailor solutions
Ability to work across Sales, Customer Success, Marketing, Product and Partnerships




Confident executive communication and ability to simplify complex ideas
Ability to build credibility through honesty and follow-through
Core Competencies
Demonstrates expertise in account management and customer success within the legal technology sector, focusing on building relationships, identifying growth opportunities, and achieving revenue targets.
Proficient in utilizing Salesforce for sales pipeline management and customer insights.
Highest-signal resume keywords
Customer Success Management
Account Management
Salesforce Proficiency
Legal Technology Familiarity
Strategic Relationship Building
Hard Skills
Account Management
Customer Success Management
Sales Pipeline Management
Revenue Target Achievement
Practice Management Solutions
Accounting Solutions
Customer Business Reviews
Commercial Conversations
Solution Expansion
Customer Feedback Analysis
Soft Skills
Relationship Building
Executive Communication
Credibility Through Honesty
Tailoring Solutions
Cross-Functional Collaboration
Industry Keywords
Legal Technology
Customer Growth
Customer Retention
Strategic Partnerships
Customer Insights
Tools & Technologies
Salesforce
#J-*****-Ljbffr

📌 Customer Development Manager – Legal Technology, Ai (New South Wales)
🏢 Jobtailor
📍 New South Wales