MYSTERY SHOPPER Casual | Ad Hoc / One-Off Opportunities

We’re looking for reliable, observant and personable Mystery Shoppers to visit our café locations and provide honest feedback on the overall guest experience.

This is a casual, ad hoc role — you may only be required for one mystery shop, with the potential for additional opportunities depending on location and availability.

THE ROLE

As a Mystery Shopper, you’ll visit one of our café locations as a regular guest, enjoy food and drinks, and assess the experience from start to finish.

You’ll be looking at things such as:
First impressions and presentation of the venue
Cleanliness of the café and dining areas
Friendliness and professionalism of the team
How you are greeted and welcomed
Speed and quality of service
Food and drink presentation and quality
Staff knowledge and attentiveness
Check-backs throughout the experience
Whether staff offer additional food, drinks or coffee
Overall atmosphere and guest experience
How you are farewelled
Any small details that stood out — both positive and negative

Following your visit, you’ll complete a short mystery shopper report with your feedback and observations.

WHAT WE’RE LOOKING FOR

You’ll be:
Observant and detail-oriented
Reliable and punctual




Honest and objective in your feedback
Comfortable dining alone or with a guest
Able to assess service without making your role obvious
Confident completing a short written report
Professional and discreet

Hospitality experience is not essential — we’re looking for someone who can put themselves in the shoes of a guest and provide genuine, constructive feedback.

LOCATIONS

Mystery shops may be available across our café locations in:
Hillarys
Wanneroo
Midland
Mandurah

You’ll only be offered locations that suit your availability and travel preferences.

WHAT YOU’LL RECEIVE
Casual, flexible work
The chance to choose suitable mystery shopping assignments
Food and drink as part of the mystery shop
Payment for completed mystery shopper assignments
Potential for ongoing ad hoc prospects

THE IDEAL PERSON

This role would suit someone who loves hospitality, notices the little things and has an eye for excellent service.

If you naturally notice whether a venue is clean, whether you were greeted warmly, how long your coffee took or whether your server checked back — you might be exactly who we’re looking for.

Pay: $50.00 – $52.72 per day

Work Location: In person

📌 Mystery Shopper Hillarys
🏢 Turquoise DQ
📍 Hillarys