Set amongst rolling vineyards and picturesque countryside, Marnong Estate is one of Victoria's most exciting wine, dining and tourism destinations. We are passionate about creating memorable experiences that connect guests with our wines, our story and our Estate.

About the role

As a Wine Specialist & Guest Experience Host, you'll be the face of our Cellar Door, creating genuine connections with guests while delivering exceptional wine experiences. You'll guide tastings, share the stories behind our wines and vineyards, host private groups and tours, and help guests discover products they'll love. You'll play a key role in driving wine sales, Wine Club memberships and guest loyalty, while ensuring every visitor leaves with a memorable impression of the Estate.

Key responsibilities
Deliver warm, personalised and engaging guest experiences
Conduct wine tastings tailored to individual guest preferences
Host private tastings, group experiences and winery tours
Share the story of our wines, vineyard and brand through engaging storytelling
Promote and convert guests into Wine Club members and mailing list subscribers
Drive wine, retail and experience sales through consultative selling techniques
Provide recommendations on wine selections, food pairings and Estate experiences




Process retail sales and cellar door transactions accurately
Maintain premium presentation standards across the Cellar Door and retail space
Assist with stock control, opening and closing procedures

About you
Previous experience in hospitality, retail, tourism, cellar door, events or another customer-facing role
Current RSA Certificate (essential)
Excellent communication and interpersonal skills
Qualified presentation and strong attention to detail
A genuine passion for customer service and guest experience
Wine knowledge or certification (desirable)
Ability to work weekends, public holidays and peak tourism periods
Reliable transport and ability to travel to Mickleham

Benefits
Work in a stunning vineyard and hospitality destination
Develop your wine knowledge and industry expertise
Ongoing training and professional development opportunities
Be part of a passionate, high-performing team
Growth opportunities prospects within a growing hospitality and tourism business
Staff discounts and exclusive employee advantages
Work in an workplace that celebrates hospitality, wine and exceptional guest experiences

Only applicants who have the above requirements will be considered

📌 Wine Specialist & Guest Experience Host Mickleham
🏢 Marnong Estate
📍 Mickleham