Head Of Customer Service -- Scale & Delight Operations (Launceston)

Head Of Customer Service -- Scale & Delight Operations (Launceston)

14 Sep
|
BioPak
|
Launceston

14 Sep

BioPak

Launceston

Job Description
BioPak is seeking a Head of Customer Service in Sydney to lead a high-impact, hands-on operation.
You will manage a ~50-person team across Australia and the Philippines, setting clear standards and continuously improving the customer experience.
The role focuses on building solid foundations, removing friction, and delivering a reliable, scalable service.
You will evolve toward automation, partnerships, and broader service strategy over time.

📌 Head Of Customer Service -- Scale & Delight Operations (Launceston)
🏢 BioPak
📍 Launceston

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